Michelle Petrig
Evansville
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
11
11
years of professional experience
Work History
Office Manager
ICON Concrete Coatings
Evansville, IN
06.2019 - Current
- Managed scheduling and resource allocation for multiple projects simultaneously.
- Oversaw daily office operations to enhance workflow efficiency and productivity.
- Coordinated communication between departments, ensuring alignment on project objectives.
- Streamlined reporting systems to ensure timely and accurate data dissemination.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed weekly payroll for 20+ employees.
Case Manager
Woods & Woods
Evansville, IN
12.2014 - 09.2018
- Monitored case progress, adjusting plan as needed to enhance outcomes and support their needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on new information and attorney's instruction.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions.
- Monitored deadlines of multiple client cases & performed necessary tasks to keep the case moving through the channels.
- Managed cases of various types at different points in the process daily.
- Maintained regular communication with clients regarding case updates and ensuring they are attending appointments and sending correspondence to us as received.
Education
Associate of Science - Early Childhood Education
Ivy Tech Community College of Indiana
Evansville05-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Staff management
Timeline
Office Manager
ICON Concrete Coatings
06.2019 - Current
Case Manager
Woods & Woods
12.2014 - 09.2018
Associate of Science - Early Childhood Education
Ivy Tech Community College of Indiana