Michelle Ritter
Carmel,IN
Summary
Security professional with extensive experience in safeguarding digital assets and implementing security products. Known for collaborative approach and consistent delivery of secure solutions amidst evolving threats. Proficient in network security, endpoint security, and email security, while maintaining high standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Engineer
FireEye Mandiant/Trellix
12.2019 - Current
- Responsible for the enablement of our customers using FireEye technology. This includes installation, configuration, integration, testing, deployment and knowledge transfer for any FireEye product purchase or associated assessment engagement.
- Dedicated Security Engineer for large-scale government client providing election security to the state.
- Responsible for ensuring the health of critical systems used in the client's elections infrastructure. I regularly monitor system health metrics, proactively addressing any performance issues, outages, or potential vulnerabilities
- Successfully completed over 30 deployments of NX (physical network device), HX (cloud endpoint), and ETP (cloud email security) both remotely and on premise.
- Detected and responded to an early warning of an appliance failure in the voting system infrastructure, preventing potential downtime during early voting days. This proactive intervention helped ensure that voting operations remained uninterrupted.
- Received several reports of customer satisfaction based on feedback from election officials and internal teams, thanks to quick response times and clear communication when addressing system issues.
- Completed upgrades of HX, NX, and HX agents used in election infrastructure, resulting in improved performance and a reduction in downtime incidents.
- Developed and shared best practices for election staff in troubleshooting and responding to technical issues, leading to reduced support tickets or response times.
- Work with high profile customer accounts on product related consulting services.
- Provide project management and client communication support, including requirements definition, project planning, and delivery.
- Facilitate pre and post sales for FireEye products while completing deployments and providing support.
- Integrate FireEye products with other security products in the customer’s network.
- Contribute to best practices documentation and technical notes for internal and external distribution.
- Develop custom reports and other custom configurations / use cases for FireEye products within the customer’s environment.
- Support regional sales staff on in-depth technical consulting services.
- Develop and implement use cases, dashboards, custom rules, and other customer specific content within FireEye products.
- Perform knowledge transfer sessions on management, maintenance, best practices, and use of FireEye products, including demonstrating triage and response techniques.
- Enhanced security posture by implementing advanced threat detection systems.
- Developed security protocols for safeguarding sensitive information.
- Conducted vulnerability assessments to identify and mitigate potential risks.
- Collaborated with cross-functional teams to ensure compliance with industry regulations.
- Provided technical guidance to enhance security measures for client systems.
- Designed secure network architectures for minimizing exposure to threats.
- Addressed security vulnerabilities by patching software and hardware systems.
- Improved system reliability with regular security updates and maintenance.
- Evaluated third-party security solutions for integration into existing systems.
Tripwire Administrator
MISO
01.2018 - 12.2019
- Tripwire Enterprise expert completing tasks related to upgrade, implementation, and configuration of rules, tag sets, tagging profile, and tasks.
- Responsible for Tripwire Enterprise agent and agent connectivity and investigating and resolving any systematic issues.
- Technical Lead for successful Tripwire Agent migration project of over 600 Java agents to Axon agents. I was able to complete this project on time and on budget.
- Technical contributor for successful migration of Tripwire Enterprise.
- Lead creator of company-wide knowledge management website using Confluence.I was tasked with learning Confluence and creating an environment where all of the Configuration Management documents (work level instructions, training schedule, process maps, calendars, FAQ’s, etc) would be easily accessible to other teams.
- Completed Tripwire Administrator training that allowed me to become the resident Tripwire technical expert in a short amount of time.
- Continuing education in Linux and regex scripting to provide further expertise.
- Delivered high-quality support to resolve application issues and enhance user experience.
- Provided detailed documentation for common issues to streamline support processes.
- Improved system performance by diagnosing and troubleshooting software problems.
- Managed technical support tickets in Cherwell to ensure efficient resolution.
- Monitored system performance to proactively address potential issues.
IT Business Solutions Analyst II
Archer Daniels Midland
01.2015 - 03.2017
- Provided support, identified, investigated, researched and resolved complex questions and problems in a timely manner while maintaining a positive relationship with users
- Prepared for and conducted business process analysis, documented and presented analysis and modeling results, and transferred knowledge to application/database developers and project managers
- Provided analytic support by coordinating data extraction from various databases and data interpretation using SQL
- Collaborated with development and analytic teams to provide reporting on software solutions
- Performed feasibility analysis, scoped projects, and worked with the project management team to prioritize deliverables, and negotiate on product functionalities
- Created detailed Business Requirement Document (BRD) and translated it into functional specifications
- Participated in Integration, User Acceptance, and Functionality Testing
- Project Manager for a successful TMT Fleet Management (trucking software) upgrade
- Consistently showed the ability to understand integration concepts between ERP with other applications within the enterprise architecture and the implications on business processes, data and technology
- After acquisition of WILD, served as Technical Lead on the Maximo implementation and training of over 300 new domestic and international employees
- Created and conducted content for over 40 training courses
- Learned and used Oracle UPK to create an entire training library in 10 languages for Maximo 7.6 upgrade
- Designed a new webpage using HTML for the team’s Maximo documentation to be used by all support groups
IT Application Support Analyst II
Archer Daniels Midland
06.2013 - 01.2015
- Provided support to employees using Maximo, GEMINI, ERL, Contractor Timekeeping System, Impact, APM, Ariba and Capsys
- Promoted to IT Business Solutions Analyst II
- Trained new team members on Maximo and Technical Integration Applications
- Responsible for creating and updating security access records for all applications supported
- Audit Lead on bi-annual SOX review of Maximo security access
- Project Lead for the Bentley APM support function – this included gathering information to complete the Support Onboarding Checklist and attending training held by the vendor
Showroom Sales Manager
Hajoca
07.2012 - 06.2013
- Provided collaborative support of area sales efforts through management and functional responsibility for showroom and its administrative activities
- Prepared reports and recommendations concerning showroom activities
- Designed, consulted, and sold kitchen and bath products
- Resolved customer complaints, design issues and completion, and ensured satisfaction for customers
- Worked directly with vendors to make sure brand knowledge stayed current
- Performed purchasing duties for 100% of showroom sales generated
- Learned product knowledge in a very short amount of time
- Handled all pricing for products sold through the showroom
PeopleSoft Analyst/Network Analyst
State Farm
05.2005 - 05.2012
- Provided second-level network assistance for insurance agents throughout the US
- Communicated with vendors and managers to accomplish projects and goals
- Worked with HP ServiceDesk ticketing system to document and track enterprise issues
- Completed changes, tasks, incidents, and requests in Service Manager
- Provided remote support for Oracle/PeopleSoft to employees, business partners, and vendors
- Completed 5 State Farm directed classes including: Network Fundamentals, Network Hardware, Change and Service Management, Linux, UNIX
- Gained network skills by designing, configuring, and troubleshooting routers and switches in the lab
- Utilized technical manuals and team resources to develop configurations for routers and switches, gaining experience with the Cisco IOS
- Trained new employees and supervisors on the Oracle/PeopleSoft software
Network Administration Intern
Archer Daniels Midland
04.2003 - 05.2005
- Ran utilization and performance statistics on data lines and created detailed reports for management so they were able to monitor data line usage
- Responsible for upgrading and configuring new passwords for over 300 Cisco and Enterasys routers
- Maintained documentation and manuals for the network team
Education
B.S. - Information Technology - Digital Forensics Technology
Strayer University
Washington, DC12.2017
Cybersecurity Scholarship Program
Cisco Networking Academy
Remote07.2017
Skills
- FireEye Products deployment and administration: NX, HX, ETP, Helix, CMS
- Tripwire Enterprise Administration
- Cisco Router Configuration
- Oracle PeopleSoft
- Maximo Administration
- Technical communication
- Incident response
- Network security
- Identity management
- Security monitoring
- Endpoint security
- System integration
- Security tools
- Policy implementation
- Identity and Access management
Accomplishments
- ITILv3 Foundations 2015
- AWS Business Professional 2020
Certification
- ITILv3 Foundations, 2015
- AWS Business Professional, 2020
Timeline
Security Engineer
FireEye Mandiant/Trellix
12.2019 - Current
Tripwire Administrator
MISO
01.2018 - 12.2019
IT Business Solutions Analyst II
Archer Daniels Midland
01.2015 - 03.2017
IT Application Support Analyst II
Archer Daniels Midland
06.2013 - 01.2015
Showroom Sales Manager
Hajoca
07.2012 - 06.2013
PeopleSoft Analyst/Network Analyst
State Farm
05.2005 - 05.2012
Network Administration Intern
Archer Daniels Midland
04.2003 - 05.2005
B.S. - Information Technology - Digital Forensics Technology
Strayer University
Cybersecurity Scholarship Program
Cisco Networking Academy
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