Michelle Shane
Ossian
Summary
Accomplished coordinator with expertise in managing multidisciplinary teams and delivering high-quality care coordination services. Successfully implemented care plans that address both physical and behavioral health needs, achieving a marked increase in service utilization. Skilled in building rapport with clients, healthcare providers, and community organizations to create a robust support network. Driven to continue improving client outcomes through innovative strategies and compassionate care.
Overview
25
25
years of professional experience
Work History
Concierge Coordinator
Elevance Health
05.2024 - Current
- Uses telephonic or virtual outreach to support the efcacy of care plans, coordinate member needs, and submit utilization/authorization requests.
- Manages non-clinical needs for members with chronic illnesses and disabilities.
- Assists members with care coordination, scheduling appointments, and accessing services for chronic physical or behavioral health conditions.
Case Manager
IPMG
Ossian
10.2010 - 04.2024
- Coordinated with healthcare providers, social services, and community organizations to facilitate access to essential services and improve client outcomes.
- Developed and implemented individualized care plans to meet the unique needs of clients, ensuring comprehensive support and resources.
- Advocated for clients' needs and rights, empowering them to navigate complex systems and access necessary resources.
- Maintained accurate and condential client records, adhering to HIPAA regulations and organizational policies.
- Collaborated with multidisciplinary teams to develop and review policies and procedures aimed at enhancing case management practices.
Evaluator
Arbitre Consulting
Fort Wayne
03.2008 - 04.2010
- Conducted comprehensive evaluations of programs and services to assess effectiveness and identify areas for improvement.
- Designed and implemented surveys and assessment tools to gather relevant data from participants.
- Facilitated focus groups and interviews to gather qualitative feedback from stakeholders.
- Reported accurate evaluations to the State to secure appropriate waiver plan levels.
- Worked with individuals with disabilities and their support teams to understand their needs and provide appropriate waiver services.
- Transported clients to medical appointments, community outings, and other social activities.
Program Manager
Bicounty Services
Bluffton
02.2006 - 12.2007
- Managed Supported Living Support team in delivery of waiver services in the home to ensure safety for the individual.
- Supervised In-Home staff to ensure client's needs were being met.
Case Manager
IPMG
Fort Wayne
06.2002 - 12.2005
- Conducted comprehensive assessments of client needs and service plans.
- Coordinated care services with healthcare providers and community resources.
- Facilitated client meetings to discuss progress and address concerns.
- Developed individualized support plans tailored to client goals.
- Maintained accurate documentation of case notes and client interactions.
- Advocated for clients' rights and access to necessary resources.
- Monitored compliance with state regulations and organizational policies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Case Manager
Aging & In Home Services (AAA)
Fort Wayne
01.2001 - 05.2002
- Conducted comprehensive assessments of client needs and service plans.
- Coordinated care services with healthcare providers and community resources.
- Facilitated client meetings to discuss progress and address concerns.
- Monitored compliance with state regulations and organizational policies.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Education
Special Education - Bachelor of General Studies -
Ball State University
Muncie, INHigh School Diploma -
Huntington North High School
Huntington, INSkills
- Problem Solving Advanced
- Interdisciplinary collaboration Expert
- Meeting facilitation Advanced
- Client advocacy Expert
- Resource navigation
- Documentation compliance
- Time management
- Verbal and written communication
Accomplishments
Awarded Case Manager of the month in October 2019.
Timeline
Concierge Coordinator
Elevance Health
05.2024 - Current
Case Manager
IPMG
10.2010 - 04.2024
Evaluator
Arbitre Consulting
03.2008 - 04.2010
Program Manager
Bicounty Services
02.2006 - 12.2007
Case Manager
IPMG
06.2002 - 12.2005
Case Manager
Aging & In Home Services (AAA)
01.2001 - 05.2002
Special Education - Bachelor of General Studies -
Ball State University
High School Diploma -
Huntington North High School