Micky Goyal
Faridabad
Summary
Seeking to handle increasing responsibility and challenging assignments to harness my skill, knowledge and achieve recognition. I want to be a part of good environment that supports team effort & have well growth for value & career too.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Professional
Siemens Technology & Services Pvt. Ltd.
10.2022 - Current
- PAMC Segment IT assets Procurement, Managing Assets Laptops/Desktops & Project specific HW/ Vendor Management & business lab Management
- Raising Shopping Carts Management for User and Project HW/SW requirements for all projects at location and maintaining all procurement data
- Taking forecast of new HW requirement from business
- Help users with exit tasks - Assets assignment to IT Coordinator and other hardware to team members, taking over assets - Laptops/Desktops, Headphones, PKI reader, Drawer key etc
- On or before last working day
- Coordination with IT Team for machines under installation/repair/patch related issues etc
- Regular check Windows 10 ready machines kept in store for patch updates so that machine do not go out of domain and is usable any given time
- Coordination for movement of machines and other HW (New, Old, Scrap etc.) across location in coordination with SRE/ Housekeeping/ Maintenance teams and maintenance of data
- Coordination with Siemens Vendors for replacement of faulty HW/Accessories (eg: Laptop/Desktop HW, Headphones, etc.)
- Coordinate with Technical teams L1 and L2 N/W support team for network related issues
- Coordinate with vendors working in lab area and Project Teams/SRE/Admin as required
- Coordination with Sify Team and support to local users
- Support for Walkthrough audits as per InfoSec process and prepare draft report for findings
- Maintaining sufficient stock of HW by continuous availability check, advance ordering as per available FY budget
- Submit the various reports asked by Commercial team for procured assets
- General User Infrastructure Support
IT Professional
Siemens Technology & Services Pvt. Ltd.
03.2020 - 09.2022
- Prepare Workstation for new joined and collaboration with different teams as required
- Includes arranging assets (CPU, Monitor, PKI Reader, Headphone, Drawer etc.)
- Support New joined for login, configuration of machines (Outlook, Proxy address, Printer, PKI card activation and Mapping drives etc.)
- Coordinate with Atos team for solving initial issues
- Help users with exit tasks - Assets assignment to IT Coordinator and other hardware to team members, taking over assets - Laptops/Desktops, Headphones, PKI reader, Drawer key etc
- On or before last working day
- Coordination with Atos team for machines under installation/repair/patch related issues etc
- Regular check Windows 10 ready machines kept in store for patch updates so that machine do not go out of domain and is usable any given time
- Coordination for movement of machines and other HW (New, Old, Scrap etc.) across location in coordination with SRE/ Housekeeping/ Maintenance teams and maintenance of data
- Coordination with Siemens Vendors for replacement of faulty HW/Accessories (eg: Laptop/Desktop HW, Headphones, etc.)
- Coordinate with local Atos team, Sector 18 team, L1 and L2 N/W support team for network related issues
- Coordinate with vendors working in lab area and Project Teams/SRE/Admin as required
- Coordination with Sify Team and support to local users
- Support for Walkthrough audits as per InfoSec process and prepare draft report for findings
- Raising Shopping Carts Management for User and Project HW/SW requirements for all projects at location and maintaining all procurement data
- Maintaining sufficient stock of HW by continuous availability check, advance ordering as per available FY budget
- New Joinee/Resignees Support Tasks
- General User Infrastructure Support
Senior Associate
Dynacons
11.2018 - 02.2020
- Company Overview: Dynacons is a premier provider of IT infrastructure solutions, provide wide range of solutions and services that include System Integration, IT infrastructure management services, Networking solutions, Software solutions, Security solutions and Project Execution management
- Asset Management: Managing & allocation assets of various departments / Making Record of day-to-day activities- Tracking assets record in Asset tool handling the various escalations related to Assets
- Vendor Management: - Maintain records of Vendors tickets, Faulty part tracking/ Coordination with vendor
- New Laptop/Desktop installation
- LRA SPOC for Siemens North Region
- PKI application related issues: Provide technical support to all PKI related issues
- PKI activation on Employee ID card: PKI cert
- Burning process in new/old cards, cert
- Validity expiry cards/ other troubleshoots related to PKI cert issues
- Coordination with Siemens PKI Germany team: - follow the SLA process to coordinate with Siemens Germany PKI support desk on PKI different level issues
- Network Antivirus (Trend Micro Office scan) installation, configuration and Updating in Servers and workstation
- Installing security patches, service packs and antivirus patches for operating system
- Responsible for remediating virus infected machines and AV virus pattern on client workstations
- Experience with vulnerability management practice, including tuning scans, producing reports and coordination with the rest of IT for remediation Prioritization and planning
- Vulnerability scanning and reporting
- Weekly Scanning through Nessus Vulnerability scanner and fixing the Vulnerabilities on Business and central servers
- Dynacons is a premier provider of IT infrastructure solutions, provide wide range of solutions and services that include System Integration, IT infrastructure management services, Networking solutions, Software solutions, Security solutions and Project Execution management
IT Helpdesk Call Coordinator
Magna InfoTech Pvt. Ltd.
12.2009 - 01.2016
- Company Overview: Magna Infotech is one of India’s leading IT staffing solutions companies offering technology expertise to our customers across industry
- Established in the year 1997, we have geographical presence in Hyderabad, Bangalore, Chennai, Delhi, Kolkata, Mumbai, and Pune
- 1st Level Support: Provided 1st level support to the users via phone on various issues (Password related/ Windows login issue/ MS office issues/ Windows XP installation as per org InfoSec guidelines various internal tools etc.)
- Network Antivirus (Trend Micro Office scan) installation, configuration and Updating in Servers and workstations
- Installing security patches, service packs and antivirus patches for operating systems
- Server Maintenance and Troubleshooting on Antivirus
- Responsible for remediating virus infected machines and AV virus pattern on client workstations
- AD Access Management: - Windows login id Creation/Deletion/Modification
- Employee Joining/Exit process: - Completion of IT related formalities of new Joined / Resigned employee as per company IT policy like asset allocation to new joiners & asset surrender by resigned employees
- Asset Management: Managing & allocation assets of various departments / Making Record of day to day stock activities
- Tracking assets record in Asset tool handling the various escalations related to Assets
- Vendors Management: - Maintain records of Vendors tickets, Faulty part tracking/Coordination with vendor
- Calls Coordination: Receiving users complains via email, telephonically & Call Monitoring tool
- Calls Monitoring: Calls assignment to respective engineers as per reported request or Incident
- Magna Infotech is one of India’s leading IT staffing solutions companies offering technology expertise to our customers across industry
- Established in the year 1997, we have geographical presence in Hyderabad, Bangalore, Chennai, Delhi, Kolkata, Mumbai, and Pune
IT Helpdesk Call Coordinator
Siemens Information & Systems Ltd.
10.2006 - 12.2009
- Company Overview: Siemens Information Systems Ltd
- (SISPL) is a leading 'Systems Integrator and Total Solutions Provider' offering high-end consultancy in areas like Healthcare, Telecommunications, Manufacturing, Utilities, Public Sector & Government
- Calls Coordination: - Receiving users complains via email, telephonically & Call Monitoring tool
- Calls Monitoring: Calls assignment to respective engineers as per reported request or Incident
- Emails corresponding: Emails correspondences to users on various queries/issues
- Asset Management: Managing & allocation assets of various departments / Making Record of day-to-day stock activities
- Tracking assets record in Asset tool handling the various escalations related to Assets
- Vendors Management: - Maintain records of Vendors tickets, Faulty part tracking/Coordination with vendor
- Pipeline Projects: Understand the requirements of pipeline projects & provide the necessary Support
- Siemens Information Systems Ltd
- (SISPL) is a leading 'Systems Integrator and Total Solutions Provider' offering high-end consultancy in areas like Healthcare, Telecommunications, Manufacturing, Utilities, Public Sector & Government
National IT Call Coordinator
Godfrey Phillips India Ltd.
01.2006 - 10.2006
- Company Overview: Godfrey Phillips is today the second largest player is the Indian Cigarette Industry with an annual turnover US$ 265 million
- Godfrey Phillips limited is a limited liability company in the private sector
- It is an affiliate company of Phillip Morris International, USA, and an operating company of Phillip Morris Incorporated
- GPIL deals in: -Cigarettes, Tea & Cigars
- Calls Coordination: Receiving complains calls from the Users via Telephonically, Email
- Calls Management: Managing calls entry in call Access Database, Calls closure assurance within SLA
- Calls Allocation: Calls Assignment to respective engineer as per availability
- National Support: Support to all over India sites
- Vendor Coordination: Indenting the faulty parts to the respective vendors & also with CMS
- MIS Report: Maintaining monthly MIS of all location Engineers & Calls
- Godfrey Phillips is today the second largest player is the Indian Cigarette Industry with an annual turnover US$ 265 million
- Godfrey Phillips limited is a limited liability company in the private sector
- It is an affiliate company of Phillip Morris International, USA, and an operating company of Phillip Morris Incorporated
- GPIL deals in: -Cigarettes, Tea & Cigars
Sr. Coordinator
Royal Financial Services
09.2004 - 12.2005
- Company Overview: Royal Financial Services is basically DSA of ICICI Bank Ltd, which is providing the Loans
- Royal provides the loan on CARS, Home loan, Personal Loan
- Direct Reporting to the Director
- Preparing Customers files, which are related to Car Loan, & making cash flow of the Daily Accounts
- Preparing all the Post Dated to make the payment of those files which are approved and login with ICICI Banks
- Maintaining database of the Monthly Disbursements
- In charge of all kinds of stationary according to the requirement of the company
- Royal Financial Services is basically DSA of ICICI Bank Ltd, which is providing the Loans
- Royal provides the loan on CARS, Home loan, Personal Loan
Education
B. Com - pass
Delhi University
01.2007
Certification
ITIL Training, 2011
Pancardno
AHRPA3529L
Personal Information
- Passport Number: N3807518
- Husband's Name: Mr. Deepak Goyal
- Date of Birth: 08/10/83
- Marital Status: Married
Timeline
IT Professional
Siemens Technology & Services Pvt. Ltd.
10.2022 - Current
IT Professional
Siemens Technology & Services Pvt. Ltd.
03.2020 - 09.2022
Senior Associate
Dynacons
11.2018 - 02.2020
IT Helpdesk Call Coordinator
Magna InfoTech Pvt. Ltd.
12.2009 - 01.2016
IT Helpdesk Call Coordinator
Siemens Information & Systems Ltd.
10.2006 - 12.2009
National IT Call Coordinator
Godfrey Phillips India Ltd.
01.2006 - 10.2006
Sr. Coordinator
Royal Financial Services
09.2004 - 12.2005
ITIL Training, 2011
B. Com - pass
Delhi University
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