Midhun Balachandran
Thrissur
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Manager HR & Sales
Nosso Developers Pvt. Ltd
Thrissur
12.2023 - Current
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Assisted in the development of policies related to human resources management.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Monitored attendance records and leave requests for accuracy and completeness.
- Coordinated training programs for new employees and existing staff members.
- Developed processes for onboarding new hires into the organization's culture.
- Responded promptly to employee inquiries about policies or procedures.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Facilitated and processed payroll
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Handled employee discipline and termination to address policy infractions.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Managed customer inquiries and complaints in a professional manner.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Created reports outlining customer usage and retention metrics.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Developed custom solutions for customers based on their individual business objectives.
Area Sales Manager
Olive Builders
Thrissur
02.2023 - 09.2023
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Organized promotional events such as trade shows, conferences and exhibitions.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Assisted in creating marketing materials including brochures, catalogs, flyers and other advertising media.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Participated in industry-related functions such as conventions, seminars and workshops.
- Implemented innovative approaches for increasing brand awareness among target audience.
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Penetrated new markets by investigating competitor products, services and trends.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
Sales Head
Caletal Devlopers Pvt Ltd
Thrissur
06.2021 - 02.2023
- Achieve sales revenue targets as per the company5 business plan.
Single handedly Closed 10 crore worth Projects in a depressed market condition.
Identified and resolved any errors during client transaction by extensive review and supervision ensuring clients' satisfaction
Delivered convincing oral sales presentations to potential clients and investors, by closing1.4 acres of land for 16 nos. villas costing 11 crores to a 1 lakh joint venture agreement with the Investor.
implemented new pricing strategy for new business acquisition program.
Develop effective training programs that teach the team, how to present the product, selland negotiate deals
Establish and maintain professional relationship with current and new clients through thecycle
Create relationships, attend events that may help to develop sales leads for the team
To be fully involved in training for own sales team especially new joiners
Motivate and monitor own sales team to insure best productivity and consistent sales
Design, plan and execute a sales strategy to achieve organizational sales goals and revenue
Engage with potential candidates for the sales team
Involved in the hiring and interview process for the sales team
To act as an intermediary in negotiations between company and buyers over property prices and settlement deals
Develop sales strategy in new regions
Manage the customer sales experience and post-sale customer service experience
Manage leads for the team and ensure leads are converted to sales
Plan and conduct team meetings and sales team training regularly
Managing KPI`s for each member of the sales team including lead`s conversion and sales target.
Maintain all records, client files and follow state guidelines on rules and regulations - Initiate and oversee the process of villa construction including interior and exterior finishes.
- Maintain client information in database for future follow-up
- Effectively market the product through the development of a lead base and selling thethrough discovering, presenting and closing qualified leads.
- Assisting Buyers with the financing of their new home purchase.
- Managing and assisting the Buyer from Commitment to Settlement.
- Assist in the loan processing, as a loan processor from origination to closing
Manager HR & Sales
DRUV ARCHITECTS
08.2017 - Current
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence in the market
- Preparing and implementing comprehensive business plans to facilitate achievements
- Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance
- Creates initiatives to take advantage of market opportunities, reduce operational threats, forestall business risks, and maximizes core strengths
- Responsible for translating the approved design concepts into technically feasible solutions
- Well updated on the technology by depending on the architecture design, standards, techniques and practices
- Participate in the documentation process and coordinates with engineers from other disciplines (Design Architects, electrical, civil, landscape, etc.) at the schematic and detailed Design Stages to ensure retaining client requirements and develop designs that is responsive to human activities and needs
- Represent the company in negotiations with customers, suppliers, government departments and other key contacts to secure for it the most effective contract terms
- Manage administrative functions to ensure smooth and efficient operations of the organization.
HR & Marketing
AL REYAMI GROUP
Dubai
03.2014 - 08.2017
- Marketing: Coordinate with the Sales Managers and performing a daily background check for the receptive sales personals
- Ensures that all sales executives have obtained their desired targets with in the term
- Closely watching sales executives’ movements and analysis whether they are performing as per the matrix
- Make sure sales collections are obtained
- Closely in touch with the General Manger FR, General Manager ER, & HR Manager regarding the preparations of Annual sales targets for Sales Managers and BDE’s
- Arranging training programs for sales team
- Ensure ideal candidates are filtered out of the recruitment process for the sales
- Multiple sessions of interviews will be conducted to find out the best candidate
- Assisting the sales team in sourcing the client database from different sources
- HR Administration: New Employee joining formalities
- Coordinate with recruitment agencies
- Coordinate with PRO for new Visas, Visa cancellation and renewal
- Maintain and update the expires and renewals of employee visa, emirates ID, Labor card, passport and health card
- Travel arrangements for employee’s arrival and departure
- Manage the documentation of employee bank account opening
- Coordinate with the insurance companies regarding the employee workmen compensation & Medical Insurance
- Prepare the documentation for employee performance and salary revision
- Prepare & support the preparation of payroll
- Assisting the Accounts Department for preparing LPO’s for Air tickets, manpower supply and other
- Prepare the warning letters, memos and notice as per the instruction from the HR
- Manage & maintain the employee personal files
- Safe keeping of all employees passports
- Ensure company’s human resources are used efficiently and effectively
- Assist in developing, implementing, maintaining and reviewing of company policies, rules and regulations in compliance with all applicable employment laws, statutes and regulations
- Ensure medical checkup and health precautions
- Annual Maintenance contracts and Service contracts
- Budgeting (Sending reports for Administration expenses and forecast)
- Assist the HR management on employee enrollment, disciplinary actions, exit interviews etc
- Ensures compliance with all applicable employment laws and regulations
- Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time
- Answering staff queries regarding payroll and human resources matter
- Preparation of employee contracts and letters of offer/rejection
- Create job descriptions as necessary
- Organize recruitment and selection including advertising, short listing applicants and correspondence
- To assist the manager in the full spectrum of human resource management and related functions
- Assist in the identification and analyses of staff training, development and career support needs
- Performance appraisal or evaluation of employee
- Organize and administer staff consultation and grievance procedures
- Oversee employees’ disciplines and their compliance with company rules and policies
- Assist in the Occupational Health & Safety of the company
- Develop and recommend plans and activities to improve on the current HR system and process development
- Talent Management (Recruitment & Resourcing): Manpower planning / staffing
- Screening of resumes and scheduling interviews
- Conducting HR interviews
- Salary negotiations
- Pre & Post Recruitment Support
- Managing induction activities; ensuring fulfillment of joining formalities of the employees
- Ensuring on boarding arrangements for new/transferred recruits
- Formal introduction of key members to the new hires
- Knowledge Management (Training & Development): Identifying and coordinating technical training needs
- Actively encourage a safety culture by advocating and implementation of high level of health and safety measures
- Job Evaluation: Coordinating and implementation of systems and procedures
- Employee Welfare Activities & MIS: Ensuring prompt resolution of employee grievances to maintain cordial management- employee relations and achieve dedication by employees
- Preparing MIS reports to the Management team
- Other HR Activities: Personnel file management and documentation
- Handling performance & disciplinary issues and counseling the employees accordingly.
Project Assistant
ORIENT FLIGHT SCHOOL
Pondicherry
03.2010 - 08.2013
Skills
- User-friendly with Right ERP, Alpha, Resource Management System
- Proficient in MS Office (Word, Excel, and Power Point)
- Excellent communication skills, developed through experience in daily business activities
- Proficient computer literacy proven through work experience in Microsoft Excel in creating spreadsheet tabulations, social media coordination, etc
- Excellent negotiation skills and creative thinking
- A good listener with good skill in observing and learning
Qualifications Affiliations
- Master of Business Administration (M.B.A), University of Madras, 2008, 2010, HR & Marketing
- Bachelor of Business Administration (B.B.A), University of Madras, 2005, 2008
Personal Information
- Date of Birth: 01/11/85
- Gender: Male
- Nationality: India
- Marital Status: Married
Languages
- English
- Tamil
- Malayalam
- Hindi
Awards
- Independently created online Google survey form for the Training department
- Single handedly lead a team in opening a new branch of Orient flight school at Pondicherry, India.
- Successful identified and assisted in commissioning an airport site for the organization.
Timeline
Manager HR & Sales
Nosso Developers Pvt. Ltd
12.2023 - Current
Area Sales Manager
Olive Builders
02.2023 - 09.2023
Sales Head
Caletal Devlopers Pvt Ltd
06.2021 - 02.2023
Manager HR & Sales
DRUV ARCHITECTS
08.2017 - Current
HR & Marketing
AL REYAMI GROUP
03.2014 - 08.2017
Project Assistant
ORIENT FLIGHT SCHOOL
03.2010 - 08.2013
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