HTML/CSS
Midhun HM
Senior Product Compliance Associate
Silver Shelter Apartments, HSR Extension, Bangalore,Karnataka
Summary
Process Trainer & HTS Classification specialist with hands on experience in Global Trade compliance across 8+ Marketplaces. Meticulous track record with multiple awards for consistent quality, part of Amazon's Worldwide Trade Compliance Training team, having led multiple tech and non tech process improvement projects.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sr Associate
Amazon
Bengaluru, Karnataka
09.2019 - Current
- Certified Trainer for Global Trade Services with specialization on Trade Compliance Manual Classification
- Expertise in creating HTS Classification codes for all major chapters and hands on experience on EDITH, a SAP-GTS based classification tool.
- Daily mapping of trainees to mentors based on production requirements, work flow allocation to On the Job trainees.
- Performing quality audits, and providing daily feedback
- Created a web based decision making tool, which provides a simplified workflow and resulted in bringing DPMO down from 20000 to 10000, currently deployed globally
- Authored various one pager documents for complex products as a part of Quality improvement team
- Awarded Performer of the Quarter for Q1 2020 and Quality Champion award for 100% monthly quality
- Part of the Operation Small Scale Automation team, creating SOP based workflows
- Experienced in handling priority workflows across multiple nodes and successfully meeting strict deadlines
- Meeting multiple daily deadlines by supporting both Training and Production teams
- Preparing and sharing daily and weekly reports for different process, shared across multiple stakeholders
- Pioneered various quality improvement initiatives to improve trainee performance like focused mentoring plans, live mentor supporting etc.
Customer Support
Information Services
Trivandrum
10.2016 - 01.2018
- Insurance Sales & Operations
- Evaluated customer information to explore issues, develop potential solutions andmaintain high-quality service
- Managed customer relations and customer service through daily communication andinteraction
- Compiled customer feedback and recommended service delivery improvements tomanagement.
Education
Bachelor of Technology -
Kerala University
01.2012 - 01.2016
12th Standard - undefined
Loyola School
01.2010 - 01.2012
Skills
HTS Classification
Certified Trainer
SAP GTS
ECCN
Business Data Analytics
Program Management
RBS ACES
Accomplishments
- Picked as Ace of Spades, an award given for achieving 100% quality in HTS Classification
- Performer of the month award for consistent productivity and quality scores
- Trained and mentored over 100+ associates involved in HTS Manual and Bulk Classification processes.
- Authored multiple self help documents currently being used by Amazon's manual classification teams world wide.
- Created and modified process SOPs for HTS classification
- Developed a web based HTS Classification Assistance tool
Affiliations
Toastmasters International
Software
Power BI
SQL
MS Office
Timeline
Sr Associate
Amazon
09.2019 - Current
Customer Support
Information Services
10.2016 - 01.2018
Bachelor of Technology -
Kerala University
01.2012 - 01.2016
12th Standard - undefined
Loyola School
01.2010 - 01.2012