Singing
MIDHUN MATHEW
Operations Manager
Ernakulam
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Operations Manager
Planway Projects & Infrastructure
Ernakulam
06.2016 - Current
- Has good knowledge in creating eTendering
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Has good relationship with customer
- Done with purchase
- Problem-solving abilities that adapt to a variety of situations
- Overseeing day-to-day activities in the facility
- Familiarity with Microsoft Office Suite
- Proficiency with enterprise resource planning platforms
- Has good knowledge in Tally
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Identified procedure or process changes required to improve performance and productivity.
- Developed systems to track and log work issues.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Increased profit by streamlining operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Introduced new methods, practices and systems to reduce turnaround time.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
Operations Executive
Gramin Srishtti
Ernakulam
06.2014 - 05.2016
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Drove team engagement to achieve aggressive company targets.
- Collaborated on operational support tasks to achieve common goal.
- Negotiated supplier discounts to improve bottom line.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed operational processes to help organization adapt to market change.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Prepared annual budgets with controls to prevent overages.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Leveraged meeting minutes to measure progress and accountability.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
B.Tech - Information Technology
MES College of Engineering
Kuttippuram, Kerala 08.2010 - 05.2014
Skills
Management information systems
Interests
Travelling
Driving
Timeline
Operations Manager
Planway Projects & Infrastructure
06.2016 - Current
Operations Executive
Gramin Srishtti
06.2014 - 05.2016
B.Tech - Information Technology
MES College of Engineering
08.2010 - 05.2014
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