MIDHUN MATHEW

Manager

South Indian Bank

Ernakulam

04.2013 - Current

Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or similar financial institution or of a department in such an institution responsible for administering personal and commercial loans, buying and selling securities, operating investment funds.
Ensure the institution's policies and procedures are followed according to established guidelines and make recommendations for improvement.
Oversee preparation of monthly/quarterly/half yearly financial reports to auditors as well as to management and branch progress reports.
Advise customers on the commercial and personal financial services corresponding to their needs.
Operation and Reconciliation of interbank ATM transactions using different variants of cards like VISA, MASTER and RUPAY.
Accounting of income and expense related to ATM withdrawals.
Determination of interchange income, expense and GST associated with ATM withdrawals.
Monthly and quarterly reporting Auditors and management.
Continuous improvement in department activities and process for smooth functioning.
Dispute resolution of customer complaints regarding ATM withdrawals and respond to the customer queries.
Handling of NEFT/RTGS payments, settlements and reconciliation.