Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Midhun Sankar

Midhun Sankar

Kochi

Summary

Proficient Application Support Engineer with a strong focus on troubleshooting, stakeholder coordination, and rapid resolution strategies. Recognized for enhancing system reliability and delivering exceptional service in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Application Support Engineer

Orion Innovation
Kochi
12.2021 - Current
  • Ensured timely deliverables as track owner for two KPMG client projects.
  • Delivered L4 support for application issues across EMA, ASPAC, and AMR regions.
  • Conducted deep troubleshooting and created generic fixes through root cause analysis.
  • Managed problem resolution and monitored infrastructure to enhance system reliability.
  • Coordinated deployment support, escalations, and stakeholder meetings efficiently.
  • Recognized with two Star of the Month awards and Country All-Star award for outstanding service.
  • Developed rapid resolution strategies for managing War Room production issues.
  • Utilized Azure Application Insights for monitoring and created dashboards for SLA breaches.

Sales and Website Engineer

Whatshop
Kochi
01.2021 - 06.2021
  • Executed sales strategies and fine-tuned dynamic website performance, increasing user interaction and optimizing conversion metrics.

Education

Bachelor of Science - Computer Applications

Jai Bharath Arts & Science College
Perumbavoor, India
03-2020

High School Diploma -

Infant Jesus Senior Secondary School
Alangad, Ernakulam
03-2017

Skills

  • Application support and user assistance
  • Root cause analysis and problem resolution
  • Azure Application Insights and API integration
  • Stakeholder coordination and communication
  • Issue tracking and technical issue resolution
  • Critical thinking and adaptability
  • Time management and team collaboration
  • Dashboard creation

Accomplishments

All Star Country Award - Jan 2026

Timeline

Application Support Engineer

Orion Innovation
12.2021 - Current

Sales and Website Engineer

Whatshop
01.2021 - 06.2021

Bachelor of Science - Computer Applications

Jai Bharath Arts & Science College

High School Diploma -

Infant Jesus Senior Secondary School
Midhun Sankar