Proficient Application Support Engineer with a strong focus on troubleshooting, stakeholder coordination, and rapid resolution strategies. Recognized for enhancing system reliability and delivering exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Application Support Engineer
Orion Innovation
Kochi
12.2021 - Current
Ensured timely deliverables as track owner for two KPMG client projects.
Delivered L4 support for application issues across EMA, ASPAC, and AMR regions.
Conducted deep troubleshooting and created generic fixes through root cause analysis.
Managed problem resolution and monitored infrastructure to enhance system reliability.
Coordinated deployment support, escalations, and stakeholder meetings efficiently.
Recognized with two Star of the Month awards and Country All-Star award for outstanding service.
Developed rapid resolution strategies for managing War Room production issues.
Utilized Azure Application Insights for monitoring and created dashboards for SLA breaches.
Sales and Website Engineer
Whatshop
Kochi
01.2021 - 06.2021
Executed sales strategies and fine-tuned dynamic website performance, increasing user interaction and optimizing conversion metrics.