Midhuna S S

Responsibilities:

1. Manage the progress of service-related projects to ensure they align with technical and business goals.

2. Conduct routine audits and collect feedback to maintain optimal service quality.

3. Support the team by guiding the implementation of technical solutions effectively.

4. Keep documentation up to date, while ensuring compliance with organizational policies.

Responsibilities:

1. Possess in-depth knowledge of the ITAM process.

2. Understands customer needs and offers technical support based on priority.

3. Monitored productivity metrics, ensured SLA compliance, and prevented OLA breaches.

4. Experienced in utilizing the LogMeIn rescue tool to remotely connect with users and effectively resolve issues.