MIDHUN KUMAR MARAMREDDY
SENIOR ASSOCIATE-LEAP
Bangalore
Summary
- Dedicated FMCG Professional with History of Meeting Company's Goals utilizing consistent and organized practices. Skilled in working under Limited Time-Line Decisions and Adapting to New Situations and Challenges to best enhance the organizational brand.
- Experienced Operational & Functional support with over 7 years of experience in FMCG. Excellent reputation for resolving problems and improving customer satisfaction.
- Implementation of Distributor Management System & Handheld devices (Mobility) across the regions in India.
- Master Data maintenance and the correction of the data in assigned territory, so that the visibility of data could be retrieved which leads to better Decision Making.
- Responsible for Managing Analytics and Data for Sales Development & GTM automation across all the regions. Basic knowledge on Power BI Analytics.
- Good communication and work with experience with sales team and participated in Gate Meetings, Sales Meetings and also Market Work. Knowledge of Consumer Products Industry or Relevant Domain will be an added bonus but not a pre-requisite
- Basic knowledge on SQL Queries to update and retrieve Data.
- Ticket Logging Analysis and follow-up with Support and Development Team
- Communicate Timelines & Schedules, Operational Issues and impacts to Management and Stakeholders.
- Lead the Functional Usage of Secondary Sales Automation Application by churning In-sights and then transforming them into Actionable Plans.
Overview
7
7
years of professional experience
4
4
Years of Degree Education
1
1
Language
Work History
Sales Operations & Automation Associate
Himalaya Wellness Company
Bangalore
07.2017 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Master Data Management
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
- Coordinated meetings for national sales automation [5]-member team.
- Utilized cross-functional strategies between multiple departments to systematize.
- Achieved sales goals and service targets
- Fixed identified issues to improve workflows.
- Discussed requirements and processes with project managers and developers.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Evaluated function, performance and design compliance of every product against design standards and sales needs.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- New Application Development
- Trained team members on new application to support field sales force.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Followed established auditing processes to meet internal and regulatory requirements.
- Utilized spreadsheets to track, manipulate, interpret and communicate data.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
Customer Support Executive
Viskaan Associates
Bangalore
01.2016 - 06.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided Co-Ordinators with updates and periodic statements on service developments and changes in trends.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Collected customer information and analyzed customer needs to recommend updates in the Application.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
Rollout Engineer
T&M Consultancy Services Private Limited
Mumbai
03.2015 - 01.2016
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Received and processed stock into inventory management system.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Trained and mentored new personnel hired to fulfill various roles in the application
Education
Bachelor of Technology - Information Technology
Saveetha Engineering College
Chennai, India 04.2007 - 03.2011
High School -
Our Lady of Velanganni Matriculation HSS
Chennai, India 04.2005 - 03.2007
Skills
Sales Operations & Monitoring
Sales analysis
Application Testing, Support & Masters Management
Application design
Planning and Coordination, Field auditing
Field Trips, Complaint Resolution, Cross-functional Teamwork
Travelling
Travelled Across the States in India which helped in understanding the People Management
Adherence to Organization Policies
Process Set-Up and Adherence to Firm's Policies
Timeline
Sales Operations & Automation Associate
Himalaya Wellness Company
07.2017 - Current
Customer Support Executive
Viskaan Associates
01.2016 - 06.2017
Rollout Engineer
T&M Consultancy Services Private Limited
03.2015 - 01.2016
Bachelor of Technology - Information Technology
Saveetha Engineering College
04.2007 - 03.2011
High School -
Our Lady of Velanganni Matriculation HSS
04.2005 - 03.2007