Summary
Overview
Work History
Education
Skills
Certification
Contact
Personal Details
Timeline
Generic
Midhun Raj PR

Midhun Raj PR

Technical Manager
Kozhikode

Summary

Experienced Technical Manager with extensive expertise in leading multi departmental technical support and operations teams within telecommunications and networking environments.
Proven track record in strategic planning, process optimization, and ensuring high service quality standards across customer support, hardware, RMA, R&D, and field support functions.

Overview

12
12
years of professional experience
2
2
Certifications
1
1
Language

Work History

Technical Manager

Netlink ICT Private Limited
07.2025 - Current
  • Led multiple sub-departments: Support (L1-L3), Hardware, RMA, R&D, PPQC, Help Desk, Field Support Engineers, and supervised customer support processes, monitored daily tickets, escalations, and ensured SLA compliance.
  • Managed RMA processing, quality checks, and audit controls for hardware returns and replacements.
  • Coordinated with R&D teams on firmware updates, bug fixes, and product enhancements.
  • Directed PPQC activities, ensuring device testing, defect analysis, and production coordination. Oversaw Field Support Engineers to maintain safety standards and optimize field operations.
  • Led Help Desk operations, focusing on call quality, team training, and customer satisfaction. Implemented SOPs, conducted performance reviews, and managed team scheduling and compliance.

Engineer : Post Sales (PLM)

BELDEN
12.2018 - 06.2025
  • Led and managed a team of technical support engineers handling GPON active devices and switches.
  • Provided strategic direction and oversight to ensure efficient support operations.
  • Managed escalations and coordinated with R&D teams to resolve issues within SLA timelines.
  • Conducted product demonstrations, technical training sessions, and troubleshooting workshops.
  • Oversaw network design, planning, and execution of IT infrastructure projects.
  • Handling RMA processes for GPON-active devices.

IT Executive

Nest connectivity solutions Pvt Ltd
07.2015 - 12.2017
  • Supervised technical support operations for networking equipment, including DASAN OLTs, ONTs, and switches.
  • Provided remote and on-site technical assistance for GPON actives configuration and service issues.
  • Managed firmware upgrades, troubleshooting, and RMA processing for OLTs and ONTs.
  • Led planning, design, and implementation of FTTx networks.
  • Supported LCOs with technical guidance and fault resolution of network devices.

Network engineer

Nortech infonet Pvt Ltd
04.2014 - 06.2015
  • Provided technical assistance and support for State Bank of India, including the setup, configuration, and troubleshooting of networking equipment and software applications.
  • Performed proactive maintenance and corrective repairs on IT equipment to minimize downtime.
  • Configuration and setup of switches and routers.
  • Configurations of outlook setup, data backup, and recovery procedures.

Education

B.Tech - Computer science and engineering

MG University, Govt. Engineering college Idukki
01.2013

Skills

  • Technical process improvement
  • Training and mentoring
  • Employee development
  • Performance metric design
  • Employee recruitment
  • IT staff leadership

Certification

CCNA Routing & switching

Contact

  • +91 7012231785
  • Midhunrajpr90@gmail.com
  • Passport No : M0026620

Personal Details

  • Nationality : Indian
  • Date Of Birth : 1990-08-04
  • Sex : Male
  • Marital Status : Married

Timeline

Technical Manager

Netlink ICT Private Limited
07.2025 - Current

Engineer : Post Sales (PLM)

BELDEN
12.2018 - 06.2025

IT Executive

Nest connectivity solutions Pvt Ltd
07.2015 - 12.2017

Network engineer

Nortech infonet Pvt Ltd
04.2014 - 06.2015

B.Tech - Computer science and engineering

MG University, Govt. Engineering college Idukki

Similar Profiles

CREATE PROFILE
Midhun Raj PRTechnical Manager