Mie'Sha Mayberry
Fishers
Summary
Developed strong foundation in managing caseloads and fostering client relationships in fast-paced legal environment. Demonstrates skills in organization, communication, and problem-solving, easily transferable to various fields. Looking to leverage these abilities to transition into new role, bringing valuable insight and efficiency.
Overview
11
11
years of professional experience
Work History
Case Manager
Hensley Legal Group
8330 Sunlight Drive Ste 300 Fishers, IN 46037
04.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, and goals,
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintaining communication with clients, answering client inquiries regarding case status, gathering necessary information from clients for case preparation.
- Increased efficiency within the firm by training new staff members on proper protocols and best practices related to legal case management duties.
- Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
- Communicated pertinent information to clients via phone, email, and mail.
Court Paralegal
Marion County Prosecutor's Office
251 E East Ohio Indianapolis, IN 46204
09.2017 - 03.2022
- Assisted attorneys in preparing for trials, enhancing case readiness with thorough document research.
- Conducted legal research to provide attorneys with valuable insights into case law.
- Improved case management by organizing and maintaining detailed client files.
- Drafted legal documents and pleadings to streamline legal processes.
- Enhanced efficiency in legal proceedings by managing case calendars and deadlines.
- Conducted client interviews to gather essential information for legal cases.
- Assisted in trial preparation, contributing to successful courtroom strategies.
- Facilitated communication between clients and attorneys for improved client relations.
- Managed document discovery processes to support comprehensive case preparation.
- Coordinated with court officials and other legal entities for smooth procedural operations.
- Conducted background checks and investigations to support attorneys' case strategies.
- Improved document organization by implementing efficient filing systems.
Tier 2 Customer Service Representative
National Government Services, Inc
Indianapolis, IN
06.2014 - 07.2017
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Supported the implementation of new CRM software, streamlining processes for faster resolution times.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Managed high levels of call flow and responded to technical support needs.
Education
Bachelor of Arts - Political Science And Government
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2011
Associate of Arts - Political Science
Ivy Tech Community College of Indiana
Indianapolis, IN08-2006
Skills
- Problem-solving
- Case management
- Case documentation
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Critical thinking
- Team collaboration
- Goal setting
Timeline
Case Manager
Hensley Legal Group
04.2022 - Current
Court Paralegal
Marion County Prosecutor's Office
09.2017 - 03.2022
Tier 2 Customer Service Representative
National Government Services, Inc
06.2014 - 07.2017
Bachelor of Arts - Political Science And Government
Indiana University, Purdue University Indianapolis
Associate of Arts - Political Science
Ivy Tech Community College of Indiana