Mihir Ganatra
Hyderabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Team Leader Treasury fulfilment operations
Bank of America
01.2023 - Current
- Joined the pilot batch of Cashpro API developer studio
- Core responsibilities to support new on boarding clients and help resolving other existing clients queries about information reporting and payments
- To resolve all client queries, I have used tools like; Cash pro tools,splunk,Postman and Ultraedit.
Customer Service Executive
HSBC
10.2021 - 01.2023
- Supporting existing customer accounts with immediate query support, through exceptional customer service and effective sales techniques
- Highest score of 90% and one of the top performers out of 150 employees, on HSBC's Net Promoter Score, which tracks whether HSBC customers would recommend using the product based on a scale of -100 to 100
- Promptly handled an average of 60 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Efficient in using Microsoft Office tools to track customer experiences, communication, and marketing efforts.
Sales Strategist
Regalix Pvt. Ltd.
10.2020 - 02.2021
- Sales strategist for DoorDash - Food Delivery Partner in US & Canada
- Responsible for relationship management with merchants and end to end support for Initial Sign ups
- Responsible for cold calling 100 to 120 leads a day to convert to sign ups
- Reached the bench mark of maximum number of 50 restaurant signups for the quarter through cold calling.
Sales Process Executive
FairFaw Technologies
02.2019 - 03.2020
- Outbound sales for Shaw Direct TV and CIK Internet packages in Canada
- Performer of the Month for 3 months in a row.
Marketing & Sales Executive
Makar Constructions Company
05.2017 - 01.2019
- Data Mining for large inputs to identify and source information from client databases
Education
BBA in Finance -
Osmania University
Skills
- Communication
- Time Management
- Analytical Thinking
- Financial Reporting
- Leadership
- Strategic Thinking
- Technology Savviness
- Continuous Improvement
- Documentation And Reporting
Personal Information
- Date of Birth: 08/16/1996
- Nationality: Indian
- Marital Status: Single
Languages
English, Hindi, Telugu & Gujarati
Hobbies and Interests
Cricket, Chess, Reading books
Timeline
Team Leader Treasury fulfilment operations
Bank of America
01.2023 - Current
Customer Service Executive
HSBC
10.2021 - 01.2023
Sales Strategist
Regalix Pvt. Ltd.
10.2020 - 02.2021
Sales Process Executive
FairFaw Technologies
02.2019 - 03.2020
Marketing & Sales Executive
Makar Constructions Company
05.2017 - 01.2019
BBA in Finance -
Osmania University
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