Mihir Mayank
Ghaziabad
Summary
Dynamic Capability Manager with extensive experience at Optum Technology, excelling in requirement gathering and stakeholder analysis. Proven track record in automating processes and enhancing operational efficiency, leveraging SQL and critical thinking to drive impactful solutions. Adept at transforming complex challenges into actionable strategies, ensuring alignment with business objectives.
Overview
10
10
years of professional experience
Work History
Capability Manager
Optum Technology
01.2023 - Current
- Directed capability ownership transitions, including succession planning and role definition for Clinical Profile and AI-enhanced care management systems.
- Managed roadmap and incremental rollout of Clinical Profile and SRT Workflow, focusing on MVP planning and post-launch improvements.
- Integrated predictive analytics, prior authorization data, and program visibility into member charts to enhance decision-making processes.
- Coordinated cross-functional efforts to resolve data quality issues, ensuring seamless user experiences.
- Defined MVP scope and facilitated capability handovers for multiple products, delivering pilot products to health plans.
- Collaborated with engineering and product teams to align automation logic with business objectives and regulatory compliance.
Sr. Business Analyst
Creative Technology Pvt Limited
01.2022 - 01.2023
- Applied expertise in US healthcare Payor/Provider Knowledge, Population Health, and ACO frameworks.
- Developed and deployed large-scale software products using Agile methodologies.
- Led product implementation from project kickoff to requirement gathering and SDLC setup.
- Collaborated with technical management and stakeholders to design web and mobile application solutions.
- Managed day-to-day project maintenance, balancing customer needs and product complexity.
- Automated appointment booking for multiple specialties, increasing revenue and operational efficiency.
- Engineered a state machine to manage patient care gaps, enhancing quality and generating revenue.
- Integrated payment gateways and third-party health monitoring devices into SaaS applications.
Product Analyst
Edifecs
01.2020 - 01.2022
- Developed compliance solutions for payers adhering to FHIR standards.
- Created products including Consent Management Portal, Developer Portal, and FHIR directory for endpoints.
- Defined requirements for ongoing and future Edifecs products facilitating onboarding and EDI solutions.
- Elicited requirements through workshops, interviews, and document analysis based on product specifications.
- Drafted requirements by analyzing companion guides and aligning with business rules.
- Conducted market analyses to identify features and enhancements for products.
- Communicated requirement changes and release notifications to customers effectively.
- Collaborated with internal and external stakeholders to produce BRD, use cases, and GUI specifications.
Business Analyst
Altruista Health
01.2019 - 01.2020
- Elicited requirements from diverse stakeholders through calls, enhancement documents, and test cases.
- Evaluated and reconciled information from multiple sources to identify true user needs.
- Created use cases and user stories while managing non-functional requirements effectively.
- Facilitated workshops with business users to enhance product development efforts.
- Contributed to testing processes from planning to defect triage to ensure quality outcomes.
- Communicated proactively with internal and external customers to clarify functional requirements.
- Led project management initiatives by overseeing all phases from initiation to closure.
- Utilized sophisticated analytics to drive proactive care and targeted interventions.
Business Technology Analyst
Deloitte USI
01.2018 - 01.2019
- Lead project management through initiating, planning, executing, monitoring, controlling, and closing processes to achieve key targets and goals.
- Developed communication standards and reports to identify improved processes and throughput; performed thorough analysis to identify root causes for failure and made recommendations for solutions.
- Collaborated with internal and external stakeholders to elicit, develop, and manage technical and functional systems requirements and work through to design and development phases of application development.
- Worked closely with internal and external stakeholders to reform and automate key process for tax visualization and calculation for a more efficient and fast delivery of services along with a better user experience.
- Translating business and user requirements into comprehensive functional specification and technical specification documents that include elements such as decision flow diagrams, use cases, and service orchestration/mappings.
- Groomed and refined user stories with technical leads and development teams to ensure understanding of acceptance criteria and alignment with strategic vision.
- Conducted enterprise-level systems impact analysis for all production releases in order to facilitate proper implementation of downstream systems changes.
- Created Requirements Traceability Matrix from Discovery to deployment phase and tracked change requests that arise in the middle of SDLC.
Business Analyst
Systems Plus
01.2016 - 01.2018
- Worked across multiple clients like Chuck E Cheese, Bolder Healthcare and NECAM, America to analyze business, user and technical requirements for proposed SAS, web-based and system solutions.
- Collaborated with stakeholder groups across the organization to ensure business and technology alignment.
- Proposed solutions meeting defined specifications and needs.
- Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed 'go-live' of enterprise implementations.
- Analyze and track patient data, track and monitor patient payment processes, clean up patient data according to HIPPA regulations along with doing data analysis on monthly and annual patient revenue for Bolder Healthcare.
- Monitor forecast and consumer data for changes and solutions, identify redundancies in the services ordered along with preparing comprehensive reports and worked independently under limited supervision to analyze client data for CEC.
- Worked on implementing workflow management for publishing documents and maintaining the knowledge base for NECAM information portal along with several process automations to streamline the document approval process in place to publish articles.
- Conducted walkthrough sessions with the business, development, QA, and end-users to review requirements on several projects.
- Responsible for preparing weekly/monthly/sprint status and raised awareness of issues/risks faced on the project.
- Part of QA team which worked from creating Test Plan to executing Pre-UAT and providing support to the client in their UAT.
- Performed manual testing to assess the application's overall functionality, performance, and stability.
- Creating and reviewing End-User application guide.
- Experienced in working agile environment, managing change requests, Client Demo and developing requirement specification documents.
- Worked with BHS to create, maintain and groom the user stories. Recognize areas for process and lean improvements and communicate them to management.
Education
Bachelor of Technology - Electronics and Telecommunication
Bharti Vidyapeeth
PuneSkills
- Requirement Gathering & Analysis
- Use Cases
- BRD
- Stakeholder Analysis
- Excel
- Data Visualization
- SQL
- Presentation
- Critical Thinking
- MS Excel
- MS Visio
- TOAD
- SOAP UI
- TFS
- JIRA
- Confluence
- ADO
Accomplishments
- Awarded the 'Performer of the Quarter' within 4 months of joining CITI for delivering critical projects
- Awarded the 'Spot Award' for taking lead on creating the BRD and new process flows for the CP Plus
- Presented the 'Employee of the Month' for resolving a critical issue impacting the client's revenue
- Received 2 team of quarter awards and 'Rockstar of the Month' for a critical client project
Timeline
Capability Manager
Optum Technology
01.2023 - Current
Sr. Business Analyst
Creative Technology Pvt Limited
01.2022 - 01.2023
Product Analyst
Edifecs
01.2020 - 01.2022
Business Analyst
Altruista Health
01.2019 - 01.2020
Business Technology Analyst
Deloitte USI
01.2018 - 01.2019
Business Analyst
Systems Plus
01.2016 - 01.2018
Bachelor of Technology - Electronics and Telecommunication
Bharti Vidyapeeth
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