Mihir Patel
Store Manager
Anand
Summary
Service-oriented sales assistant with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organized with good conversational and time management abilities.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Organised and dependable store manager with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Sales assistant
Jigu Stores ltd
Birmingham
10.2023 - 08.2024
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Monitored trends in consumer behaviour with keen attention to detail.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Demonstrated products effectively leading to increased sales conversions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
- Trained new staff members, fostering a supportive working environment.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Delivered exceptional after-sales service, encouraging repeat business.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Maintained accurate records to track cash handling activities.
- Organised displays to promote inventory and encourage customer purchases.
- Tagged products quickly and accurately with price tags and stickers.
- Managed customer lines for minimum wait times and high satisfaction.
- Carried out active selling from initial customer greeting.
Store manager
Kisii Discount Store
Kisii,Kenya
05.2015 - 01.2017
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Coached underperforming employees improving their job performance significantly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Education
10th Passed - Technical
M.U.Patel Technical High School
Anand, Gujarat 03.2010 - 03.2011
Skills
Cash handling
Point of sale expertise
Price tagging
Stock control
Successful up-selling
Positive attitude
Technical product understanding
Point of sale operation
Retail software proficiency
Order fulfilment
Instagram marketing
Online order processing
Refund and exchange processing
POS Systems
Energetic self-starter
Customer Service
Store opening and closing duties
Barcode scanning
Outstanding customer service
Face-to-face selling
Stock room management
Stock replenishment
Stocking shelves
Stock counting
Warehouse organisation
Digital marketing
Till and cash handling
Payment Processing
Business development
Technical troubleshooting
Languages
English
Fluent
Gujarati
Proficient (C2)
Hindi
Proficient (C2)
Swahili
Upper intermediate
Timeline
Sales assistant
Jigu Stores ltd
10.2023 - 08.2024
Store manager
Kisii Discount Store
05.2015 - 01.2017
10th Passed - Technical
M.U.Patel Technical High School
03.2010 - 03.2011