Mihir Pithwa
Mumbai
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
13
13
years of professional experience
Work History
Sales Manager
MYSWANK PRIVATE LIMITED
Mumbai
12.2023 - Current
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Coordinated with other departments regarding their needs for specific types of data entries.
- Resolved customer complaints related to incorrect or incomplete data entries within established timelines.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
Sales Executive
KGK DIAMONDS
Mumbai
12.2021 - 11.2022
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Created spreadsheets to track data entries.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Participated actively in weekly meetings held by the Customer Service Manager.
MG Realtors
11.2020 - 10.2021
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Successfully guided home buyers and sellers through sales and purchase of properties
- Counseled customer on current market statistics for local residents properties
- Generated list of properties that were compatible with buyers needs and financial resources
- Maintaining clients records for their searched properties
- Maximum clients follow-ups.
Diosa Paris Jewels
02.2019 - 03.2020
- Attending Customers (Domestic & international) & Looking their Requirements
- Participating in Exhibitions in Various Cities Like Delhi, Bangalore, Hyderabad, Calcutta, Chennai
- Customizing The Jewellery according to the choice of the client
- Delivering the order on stipulated time
- Interacting regarding the pricing
- Receiving Stocks & Preparing Sales Reports
- Doing Inward and Outward of Stock
- Handling Cash point during busy hours
- Handling Daily Cash Statement, Banking Cash & Closing Store.
Amar Enterprise
08.2016 - 01.2019
- Managing organizational sales and Customer Service by developing business plan that covers Sales, revenue and expense controls
- Setting individual sales target with the sales team
- Tracking sales goals and reporting results as necessary
- Coordinating with marketing on lead generation
- Developing your sales team through motivation, counseling and product knowledge education
- Promoting the new organization and products
- Understand our ideal customers and how they relate to our products.
Sales Manager
CRIMZON (Retail Store at Juhu)
04.2012 - 05.2016
- Attending Customers & Looking their Requirements
- Displaying merchandize & Changing Window
- Receiving Stocks & Preparing Sales Reports
- Doing Inward and Outward of Stock
- Handling Cash point during busy hours
- Handling Daily Cash Statement, Banking Cash & Closing Store
- Participating in Exhibitions in Various Cities Like Delhi, Bangalore, Hyderabad, Calcutta, Chennai.
Sr.Advisor
WASAN TATA MOTORS(P)Ltd.
03.2011 - 04.2012
- Handling a team of sales Associates and floor supervisors
- Maintaining and developing relationships with existing customers via meetings, telephone calls and emails
- Visiting potential customers to prospect for new business
- Gathering market and customer information
- Reviewing own sales performance aiming to meet or exceed targets
- Gaining a clear understanding of customer’s business and requirements
- Maintain accurate sales pipeline and forecast.
Skills
- Sales
- Customer counselling
- Complaints Escalation
- Communication
- Service Levels Improvement
- Customer Facilitation
- Lookup Functions
Education
- B.Com from Mumbai University.
- Diploma in automobile engineering.
- Intermediate (10+2) from Mumbai University.
IT Credentials
Basic Knowledge of MS-DOS, MS-Office.
Address
A/202, Kapoor Apts., Mumbai, Maharashtra, 400092
Accomplishments
AWARDED AS BEST SERVICE ADVISOR TO CUSTOMER BY MERCUERY ORGANISED BY TATA MOTORS.
Language Proficiency
- English
- Hindi
- Gujarati
- Marathi
Middle-management
Counselingice, Sales & Consulting / Counseling
Additional Competencies
- Sales
- Customer counselling
- Complaints Escalation
- Communication
- Service Levels Improvement
- Customer Facilitation
Personal Information
- Date of Birth: 05/07/87
- Marital Status: Married
Timeline
Sales Manager
MYSWANK PRIVATE LIMITED
12.2023 - Current
Sales Executive
KGK DIAMONDS
12.2021 - 11.2022
MG Realtors
11.2020 - 10.2021
Diosa Paris Jewels
02.2019 - 03.2020
Amar Enterprise
08.2016 - 01.2019
Sales Manager
CRIMZON (Retail Store at Juhu)
04.2012 - 05.2016
Sr.Advisor
WASAN TATA MOTORS(P)Ltd.
03.2011 - 04.2012
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