Mihir Pithwa
Mumbai
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
13
13
years of professional experience
Work History
Sales Manager
MYSWANK PRIVATE LIMITED
Mumbai
12.2023 - Current
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Coordinated with other departments regarding their needs for specific types of data entries.
- Resolved customer complaints related to incorrect or incomplete data entries within established timelines.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
Sales Executive
KGK DIAMONDS
Mumbai
12.2021 - 11.2022
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Created spreadsheets to track data entries.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Participated actively in weekly meetings held by the Customer Service Manager.
MG Realtors
11.2020 - 10.2021
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Successfully guided home buyers and sellers through sales and purchase of properties
- Counseled customer on current market statistics for local residents properties
- Generated list of properties that were compatible with buyers needs and financial resources
- Maintaining clients records for their searched properties
- Maximum clients follow-ups.
Diosa Paris Jewels
02.2019 - 03.2020
- Attending Customers (Domestic & international) & Looking their Requirements
- Participating in Exhibitions in Various Cities Like Delhi, Bangalore, Hyderabad, Calcutta, Chennai
- Customizing The Jewellery according to the choice of the client
- Delivering the order on stipulated time
- Interacting regarding the pricing
- Receiving Stocks & Preparing Sales Reports
- Doing Inward and Outward of Stock
- Handling Cash point during busy hours
- Handling Daily Cash Statement, Banking Cash & Closing Store.
Amar Enterprise
08.2016 - 01.2019
- Managing organizational sales and Customer Service by developing business plan that covers Sales, revenue and expense controls
- Setting individual sales target with the sales team
- Tracking sales goals and reporting results as necessary
- Coordinating with marketing on lead generation
- Developing your sales team through motivation, counseling and product knowledge education
- Promoting the new organization and products
- Understand our ideal customers and how they relate to our products.
Sales Manager
CRIMZON (Retail Store at Juhu)
04.2012 - 05.2016
- Attending Customers & Looking their Requirements
- Displaying merchandize & Changing Window
- Receiving Stocks & Preparing Sales Reports
- Doing Inward and Outward of Stock
- Handling Cash point during busy hours
- Handling Daily Cash Statement, Banking Cash & Closing Store
- Participating in Exhibitions in Various Cities Like Delhi, Bangalore, Hyderabad, Calcutta, Chennai.
Sr.Advisor
WASAN TATA MOTORS(P)Ltd.
03.2011 - 04.2012
- Handling a team of sales Associates and floor supervisors
- Maintaining and developing relationships with existing customers via meetings, telephone calls and emails
- Visiting potential customers to prospect for new business
- Gathering market and customer information
- Reviewing own sales performance aiming to meet or exceed targets
- Gaining a clear understanding of customer’s business and requirements
- Maintain accurate sales pipeline and forecast.
Skills
- Sales
- Customer counselling
- Complaints Escalation
- Communication
- Service Levels Improvement
- Customer Facilitation
- Lookup Functions
Education
- B.Com from Mumbai University.
- Diploma in automobile engineering.
- Intermediate (10+2) from Mumbai University.
IT Credentials
Basic Knowledge of MS-DOS, MS-Office.
Address
A/202, Kapoor Apts., Mumbai, Maharashtra, 400092
Accomplishments
AWARDED AS BEST SERVICE ADVISOR TO CUSTOMER BY MERCUERY ORGANISED BY TATA MOTORS.
Language Proficiency
- English
- Hindi
- Gujarati
- Marathi
Middle-management
Counselingice, Sales & Consulting / Counseling
Additional Competencies
- Sales
- Customer counselling
- Complaints Escalation
- Communication
- Service Levels Improvement
- Customer Facilitation
Personal Information
- Date of Birth: 05/07/87
- Marital Status: Married
Timeline
Sales Manager
MYSWANK PRIVATE LIMITED
12.2023 - Current
Sales Executive
KGK DIAMONDS
12.2021 - 11.2022
MG Realtors
11.2020 - 10.2021
Diosa Paris Jewels
02.2019 - 03.2020
Amar Enterprise
08.2016 - 01.2019
Sales Manager
CRIMZON (Retail Store at Juhu)
04.2012 - 05.2016
Sr.Advisor
WASAN TATA MOTORS(P)Ltd.
03.2011 - 04.2012
Similar Profiles
Jeeshant MathurJeeshant Mathur
Sales Manager at MYSWANK PRIVATE LIMITEDSales Manager at MYSWANK PRIVATE LIMITED
INDRANIL SENGUPTAINDRANIL SENGUPTA
Tax Manager at RSM US Integrated Services India Private Limited (formerly Known as RSM Delivery Center (India) Private LimitedTax Manager at RSM US Integrated Services India Private Limited (formerly Known as RSM Delivery Center (India) Private Limited
Arjit AdavalArjit Adaval
LEGAL COUNSEL at MATI Carbon India Private Limited; Swaniti Initiative & Stratengage Private LimitedLEGAL COUNSEL at MATI Carbon India Private Limited; Swaniti Initiative & Stratengage Private Limited
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY