Mihir Roy

As an Associate Process Manager and PowerApps Developer, I lead the end-to-end development and implementation of custom business applications for Natixis, focusing on process optimization and digital transformation. I bridge the gap between business needs and technical solutions, ensuring the delivery of efficient and user-centric applications.

Key Responsibilities:

• Requirement Analysis & Solution Design: Collaborate directly with Natixis stakeholders to meticulously gather, analyze, and translate complex business requirements into clear, actionable specifications for PowerApps Canvas applications.
• Low-Code Application Development: Design, develop, and deploy robust low-code/no-code solutions using Microsoft PowerApps Canvas, leveraging SharePoint as the primary data source to automate workflows and streamline operational processes.
• Process Optimization & Improvement: Actively identify process inefficiencies and propose innovative PowerApps-based solutions that enhance productivity, reduce manual effort, improve data accuracy, and support Natixis's strategic objectives.
• Stakeholder Engagement: Facilitate effective communication between business users and technical teams, ensuring alignment on project scope, deliverables, and timelines.
• Application Lifecycle Management: Manage the full application lifecycle, including planning, development, testing, deployment, user training, and ongoing support, ensuring high user satisfaction and system reliability.
• Technical Expertise: Apply strong proficiency in PowerApps Canvas App development, SharePoint list/library management, and data integration to create scalable and maintainable business applications.

• Developed custom Power Apps solutions to automate manual processes, reducing operational inefficiencies by 30%.
• Designed and implemented interactive dashboards and reports in Power BI, providing key insights to stakeholders and supporting data-driven decision-making.
• Integrated Power Apps with various data sources, including SharePoint, SQL Server, and Excel, using Power Automate for seamless data flow.
• Created and managed complex workflows in Power Automate to automate business processes, resulting in significant time and cost savings.
• Conducted user training sessions to ensure successful adoption of Power Platform solutions and provided ongoing support to address user needs and challenges.
• Collaborated with cross-functional teams to gather requirements, design solutions, and deliver high-quality applications and reports that meet business objectives.

• As an Access Management professional, I gained valuable experience in managing and maintaining access controls for various systems and applications. I was responsible for ensuring the confidentiality, integrity, and availability of sensitive data and resources.
• Implemented access control processes to minimize security risks.
• Conducted regular reviews and audits of user access permissions.
• Collaborated with cross-functional teams to resolve access-related issues.
• Monitored access logs and provided timely reports to management.
• Streamlined access management procedures for efficiency.
• Developed training materials for new employees on access protocols.
• Created and maintained user accounts and access profiles.
• I was responsible for ensuring the smooth functioning of servers and networks, detecting and resolving any technical issues, and implementing system upgrades and improvements. I worked closely with a team of IT professionals to ensure efficient and reliable server performance, as well as providing support to clients for any server-related concerns.
• Monitored server performance and troubleshoot issues.
• Collaborated with team to ensure efficient server functioning.
• Provided timely support to clients for server-related concerns.
• I had the opportunity to work as a Service Management professional. I gained valuable experience in managing and improving service delivery for clients across various industries. As part of the Service Management team, I was responsible for ensuring smooth operations and maintaining high levels of customer satisfaction.
• Managed service delivery for clients.
• Improved overall service efficiency.
• Maintained customer satisfaction.
• Worked with cross-functional teams.

• During my time at IBM, India on Future Focus payroll as a Service Desk Engineer, I was responsible for providing technical support and troubleshooting to clients for various IT issues.
• Managed and resolved technical issues for clients.
• Provided excellent customer service and communication.
• Collaborated with team members to improve processes.
• Utilized knowledge of operating systems and software for problem-solving.

• As an IT Support Engineer at TCS, India on Nelito payroll, I was responsible for providing technical support to clients and internal employees.
• Assisted with installation and configuration of new hardware and software.
• Performed regular maintenance and updates on systems.
• Responded to help desk tickets in a timely manner.
• Trained new employees on company's IT policies and procedures.