Mihir Shah
Borivali
Summary
Versatile IT Manager with 24 years comprehensive experience in deploying technology solutions to drive business operations.Experienced professional with a strong background in technology-related roles. Proficient in software deployment ERP, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Manager
Syndrome New Edge Pvt Ltd
Mumbai
05.2024 - Current
- Endpoint Protection
- Identity and Access Management
- Physical Security
- Security Awareness Training
- Two-Factor Authentication
- Security policy development
- Patch management
- Penetration Testing Audit via external vendor
- Virtualization Security
- Intrusion Detection
- Biometric security
- Disaster Recovery Planning
- D365 ERP co-ordination with vendor.
- Procurement of asset.
- IT infrastructure new implementation/Configuration/Setup
- Firewall Fortinet 80F /Sophos XG 230/Sophos EDR
- ISO 27001 implementation with External auditor
IT Asst Manager
VHB MediScience Ltd
Kandivali
05.2013 - 02.2024
- Supported business continuity efforts by ensuring appropriate backup solutions were in place for key systems.
- Streamlined vulnerability management processes for faster detection and remediation of potential risks.
- Improved overall system stability by identifying weak points in the infrastructure and recommending necessary upgrades or replacements.
- Conducted penetration tests with the help of external vendor to identify vulnerabilities before they could be exploited by malicious actors.
- Collaborated with IT teams to ensure timely application of security patches and updates for all systems.
- Increased employee awareness of cyber threats with regular security trainings and informative presentations.
- Enhanced information security by developing and implementing comprehensive policies, procedures, and training programs.
- Implemented multi-factor authentication solutions to strengthen access control for critical systems.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated secure system access of users to various department systems and platforms.
Consultant IM-Finland Region
CapGemini India Pvt Ltd
06.2008 - 03.2013
- Following ITIL Process, Incident Management, Change Management, Problem Management.
- Role System Admin
- Windows 2003/2008/2012 Server
- Active directory installation, Migration
- Exchnage2007Server installation, Configuration, Finetune for Security, Migration of Server to Exchange 2010 and 2013
- VMware 5.5, Installation of ESX 5.5 and Related to VM All work.
- Legato Networker Backup
Omnitech info solutions Ltd
10.2007 - 06.2008
- Desktop Support For Windows OS
- Configuration of Lotus Client V7.0
- Exchange 2003 implementation and configuration.
- Symantec Antivirus 10.0 client / Server
- DNS, DHCP, Wins, IIS6.0
CMS COMPUTERS LTD.
Andheri East
05.2005 - 08.2007
- Installation, troubleshooting of Desktops O.S. Windows 9x, XP, Win2KProf.
- Installation, troubleshooting, maintains and administration of diff 3rd party Email solutions. (MDaemon Mail Server)
- Working and troubleshooting with Switches & hubs of Intel, 3Com, Cisco, Dlink.
- Installation, troubleshooting, data backup and administration of Microsoft windows 2000 server, Raid 1, RAID5.
- Installation, troubleshooting and administration of Networking printers and print server with different network platform.
FMS ENGINEER
CMS Ltd
Jogeshwari
01.2005 - 01.2006
- Managing Windows 2000 Servers, (Compaq ProLiant 3000, ML 530, EServer IBM} with more than 50 domain Controller all over India.
- Creating a new domain, joining to an existing domain.
- Maintaining and taking the Backup of ADS, user accounts.
- Creating Share Directories, user rights and policies (Account Lock out, Password, Audit) as per the standard policy of Company.
- Providing online support for end user as well as Remote Locations all over India, using Terminal Services, VNC Viewer & Remote Desktop Connection.
- Installing & Configuring WBT Acer, Compaq, (Windows Based Terminal), Print Server.
- Familiar with hardware level support for all Compaq, HP Brio, Acer Desktops, HP LaserJet, and Epson Printers.
Technical Support Executive
Micro Solutions
Kandivali
03.2001 - 03.2005
- Company Overview: Security Solution Provider Company
- Installation Of Software Such As Mdaemon Mail Server, Winproxy, Analog X, Firewall Installation, Network Security Through Installing Trend Micro Range Of Security Products Such As, Trend Internet Security 2004, Office Scan Corporate Edition, InterScanVirusWall For Nt, Win2k, Etc, Server Protect Antivirus On WinNt, Win2k Etc.
- Handling Client Problem Through Remote Access Service.
- Creating FTP A/C, Troubleshooting Win98/95/WinXp/Win2Prof/Win2000 server.
- Security Solution Provider Company
Education
B.C.A -
MADURAI KAMRAJ UNIVERSITY
01.2011
Post Diploma In Computer Application -
Shri BhaguBhai Mafatlal Polytechnic
Vileparle, Maharashtra, India01.1999
Diploma In Plastic Engg -
Shri BhaguBhai Mafatlal Polytechnic
S.S.C -
Mumbai, Maharashtra, IndiaSkills
- Microsoft Windows Server
- Linux
- VMware vSphere
- Nutanix
- Office365
- Multi factor authentication, azure workplace
- EMC Storage
- Data Protection
- Cisco routers/switches
- SAN
- Firewalls
- VPN
- Sophos EDR
- Sophos XG230 firewall
- Fortinet Firewall 80F
- Qualys
- Endpoint Protection for Servers and Desktop
- IBM x3650 Hardware troubleshooting
- RAID config and troubleshooting
- Backup ArcServe2016
- Windows Patching
- Group policy
- USB Block Policy
- Sophos XG 230 Firewall
- VMware 55
- Installation of ESX 55
Certification
- ITIL Certified, 2013
- MCP Certified, 2008
- Certified Information Security Manager (C.I.S.M)
Languages
English
Beginner
A1
Marathi
Beginner
A1
Timeline
IT Manager
Syndrome New Edge Pvt Ltd
05.2024 - Current
IT Asst Manager
VHB MediScience Ltd
05.2013 - 02.2024
Consultant IM-Finland Region
CapGemini India Pvt Ltd
06.2008 - 03.2013
Omnitech info solutions Ltd
10.2007 - 06.2008
CMS COMPUTERS LTD.
05.2005 - 08.2007
FMS ENGINEER
CMS Ltd
01.2005 - 01.2006
Technical Support Executive
Micro Solutions
03.2001 - 03.2005
B.C.A -
MADURAI KAMRAJ UNIVERSITY
Post Diploma In Computer Application -
Shri BhaguBhai Mafatlal Polytechnic
Diploma In Plastic Engg -
Shri BhaguBhai Mafatlal Polytechnic