Mihir Trivedi
Mumbai
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 13 years of extensive leadership experience in HR Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Manager
Amazon India Private Limited
Mumbai
04.2022 - 12.2022
- People Management:
- Leading and developing a team of 15associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team
- Managing the team and to ensure high service delivery and execution
- Active participation in and drive the continuous improvement culture through ‘kaizen’ and lean projects
- Identifying and eliminating barriers to accuracy, productivity, and quality
- Achieving performance goals and objectives in line with the network wide vision and goals
- Communicating policies to associates and the primary information source for staff; follows-up to ensure compliance and consistency; taking corrective action as necessary and documents the issue and actions taken
- Managing the workflow of the team to maintain service levels and ensure equitable workloads among team members
- Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
- Project/Program Management and Communication:
- Identifying customer impacting issues and implements solutions and process improvements to increase customer satisfaction
- Participates in cross-functional process improvement initiatives
- Assisting in developing and implementing training programs to improve the quality and productivity of the team
- Driving process improvements to enhance the operational efficiency of the site
- Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures
- Investigating discrepancies, finds and implements solutions
- Creating business cases and manages enhancements
- Presents high quality data findings
- Identifying need, creating and distributing standard communications
- Maintaining departmental content in all channels with manager oversight, develops and implements communication plans
- Responding to escalations, providing root cause analysis and recommendation
- Developing remediation plan and drives to resolution with minimal guidance from Manager
- Performing data analysis & interpretation
- Understand, collect data and pull reports from HR tools
- Ensures quality of the data through regular audits and reporting
- Customer Service:
- Responding to queries from team, internal business partners, candidates, and customers including high-level leadership teams
- Managing key stakeholders both internal & external & partnering with them for process enhancement
- First point of contact for escalations for any CTK process related issue.
HR Service Delivery Senior Analyst
Accenture Solutions Private Limited
Mumbai
08.2010 - 04.2022
- Act as People Manager for the performance management, professional growth and development of the team member
- Leading HR Shared Services team – Employee Lifecycle Management (UKI)
- Collaborator in Key Automation Projects based on RPA, AI
- Successfully Implemented 3 Bots in Process
- Service Now and Workday Transition Trainer
- Planning, Coaching, Mentoring and managing a team of 18 people while handling 2 roles as a Lead
- Managing Change Requests, SLA’s and TAT for the process
- Process Review calls and Business Excellence quarterly score calls
- SAP Reporting and HR Tool (Service Now, Siebel) knowledge – Proficient
- Managing Business Excellence/Intelligent Operations (Part of Six Sigma) for the process –
- Proficient in concepts like 3x3, Control Charts, FMEA, Pareto Analysis, Process Maps, etc
- Drive innovations within team via Process Improvements
- Analysis - Forecasting Volumes, Root – cause analysis, Managing Issues - people and process both - Based on current incoming volumes and future changes in pipeline, regular connect with HR business partners and Business excellence team enables me to achieve the Analysis
- Performed ad hoc deep-dive analyses for specific business problems
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
- Developed business cases, presentations and reports for senior management
- Instrumental in maintaining organizational HR collating overall employee related information pertaining to personal details, leave records, performance details and promotion details while updating and creating records in SAP for Accenture UK and Ireland employees along with International hires and separation of employees via biz inquiry (PA 20, 30, 40, PO13, PP03, PA10, ZH83, ZH143)
- Working on SAP R/3 and ensure that the work is completed within the specified SLA
- Performing Quality Check for team and Team Briefing
- Interacting with the onshore team
- Process improvement
- Training and Planning
- SAP Reporting
- Managing overall functions & documentation consisting all HR transactions right from the time an employee joins an organization to the time he exits, for e.g
- References, promotions, salary, transfers, hires and SAP admin related process along with Performance and Progression queries and review.
Education
Bachelor of Management Studies - Marketing
Unniversity of Mumbai
Mumbai06.2010
Skills
- Team Management Understanding
- Service Delivery
- Conflict Resolution Tactics
- Lean Methodology
- Root Cause Analysis
- Performance Management
- Performance Review
- Customer Experience
- Continuous Improvement Projects
- Business Analysis
- Managing Operations and Efficiency
- Strategic Goals
Certification
Workday for Accenture All Stars (Transition)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Accomplishments
Good Samaritan Award
Star of Business
Accenture Top Talent
Core Value Champion
Interests
Travelling
Motorbiking
Music
Sports
Pet Care
Timeline
Team Manager
Amazon India Private Limited
04.2022 - 12.2022
HR Service Delivery Senior Analyst
Accenture Solutions Private Limited
08.2010 - 04.2022
Bachelor of Management Studies - Marketing
Unniversity of Mumbai
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