Mihir D. Zemse
Borivali (w) Mumbai
Summary
Commercial manager at GRT Hotels & Resorts with expertise in streamlining operations and enhancing client services. Proven ability to plan, direct, and coordinate programs that align with organizational goals. Skilled in managing diverse teams under pressure, fostering a collaborative work environment, and optimizing resource utilization. Achievements include significant improvements in operational efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Commercial Manager
GRT HOTELS AND RESORTS
Mumbai
04.2022 - Current
- Responsible for account development, cold calling, assessing client needs, and identifying solutions.
- Manage account relationships, contract negotiation, sales, pricing.
- Collaborate with cross-functional teams to improve customer service experience.
- Lead planning, strategy, proposal process, and contract preparation.
- Manage relationship with various businesses to reach base business sales growth.
- Train and guide sales staff to focus on hotel sales strategies as per company standards.
- Identifying and exploiting business opportunities with both new and existing customers.
- Develop strategies to achieve and motivate associates to optimize sales performance.
- Identifies product improvements or new products by remaining current on industry trends, market activities and competitors.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Deputy Manager Sales
GRT HOTELS AND RESORTS
Mumbai
04.2018 - 03.2022
Assistant Manager Sales
GRT HOTELS AND RESORTS
Mumbai
04.2016 - 03.2018
Sales Executive
GRT HOTELS AND RESORTS
Mumbai
06.2014 - 03.2016
Trainee Sales Executive
GRT HOTELS AND RESORTS
Mumbai
06.2013 - 05.2014
Bar tender at conference and banqueting department and sales Team member
LONDON HILTON ON PARK LANE
London
08.2011 - 03.2013
- One year internship and part time in college timing
Front office attendant and food and beverage executive
MIRADOR HOTEL
Mumbai
07.2008 - 09.2008
- Three months industrial training
Laundry Assistant And Garde-manger chef
ITC GRAND CENTRAL HOTEL
Mumbai
04.2008 - 06.2008
- Three months industrial training
Education
MBA - Masters in Marketing Management
IES Management College and Research Centre
Mumbai, India03.2017
PG Diploma - Hospitality And Leadership Management
Ealing, Hammersmith, west London college
London, UK11.2012
B.Sc. Degree - Hospitality Studies
Kohinoor college of hotel management
Mumbai, India01.2010
Higher Secondary Certificate -
Thakkur college of commerce
Mumbai, India02.2007
Secondary School Certificate -
S.V.P Suvidyalaya School
Mumbai, India02.2005
Skills
- Did MS-CIT course with distinction and have knowledge of Microsoft Office, plus Excel, PowerPoint, Word, Outlook, Internet Explorer, etc
Accomplishments
- London Hilton On Park Lane
- Got experience letter from BAR Manager as well as part of official staff works for OLYMPIC.
- Attended Food Safety course and received the certificate.
- Kohinoor College of Hotel Management, Mumbai, India, Participated in Kohinoor College of Hotel Management Theme Dinner 2009-2010 worked as a department coordinator.
- ITC Grand Central Hotel, Mumbai, India
- Responsible for the 2008 IPL season 1 catering orders in ITC Grand Central Hotel.
- Got appreciation from the General Manager for teamwork and contribution in 'Indian Premier League'.
- Ealing, Hammersmith, West London College, London, UK
- Achieved health and safety certificate and food and hygiene certificate when exam held by UK board.
- Awarded as Level 2 health and safety in workplace award and Foundation certificate in Food hygiene.
Languages
- Marathi
- English
- Hindi
Personal Information
- Age: 35
- Date of Birth: 09/28/89
- Gender: Male
- Marital Status: Married
Timeline
Commercial Manager
GRT HOTELS AND RESORTS
04.2022 - Current
Deputy Manager Sales
GRT HOTELS AND RESORTS
04.2018 - 03.2022
Assistant Manager Sales
GRT HOTELS AND RESORTS
04.2016 - 03.2018
Sales Executive
GRT HOTELS AND RESORTS
06.2014 - 03.2016
Trainee Sales Executive
GRT HOTELS AND RESORTS
06.2013 - 05.2014
Bar tender at conference and banqueting department and sales Team member
LONDON HILTON ON PARK LANE
08.2011 - 03.2013
Front office attendant and food and beverage executive
MIRADOR HOTEL
07.2008 - 09.2008
Laundry Assistant And Garde-manger chef
ITC GRAND CENTRAL HOTEL
04.2008 - 06.2008
MBA - Masters in Marketing Management
IES Management College and Research Centre
PG Diploma - Hospitality And Leadership Management
Ealing, Hammersmith, west London college
B.Sc. Degree - Hospitality Studies
Kohinoor college of hotel management
Higher Secondary Certificate -
Thakkur college of commerce
Secondary School Certificate -
S.V.P Suvidyalaya School
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