Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Mikayla Cole

Indianapolis

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on providing professional service and support to the team. Diligent about providing information and maintaining a positive nature with excellent service skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Williams Comfort Air
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Upholding company policy standards when on the phone with clients meeting the quota for the day.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Updating accounts and maintaining detailed records for accounts for future appointments.
  • Promptly responded to inquiries and requests from prospective customers in regards to HVAC,pluming or electrical problems.

Receptionist

LA Fitness
01.2024 - 05.2024
  • Greet and check in incoming guests and members providing a warm environment and positive welcome.
  • Answer incoming calls, addressing inquiries about memberships and answering questions about the gym providing excellent customer service.
  • Making sure members memberships are in the clear and making sure they know when they have payment coming.
  • Processed payments and updated accounts to reflect balance changes.
  • Providing new incoming guests with information about the gym encouraging them to get a membership.

Photographer

Jcpenny Portraits
10.2023 - 03.2024
  • Gained experience shooting in lighting and camera equipment, Collaborated with clients to create custom photographic concepts that met their individual needs, Adjusted subjects, equipment, and lighting to achieve desired images and picture composition, Utilized excellent communication skills when interacting with colleagues and clients during photo shoots.

Team Leader

Panera Bread
12.2021 - 10.2023
  • Manage team in absence of manager, Oversite of food temperature logs and food counts, Display great customer service reflecting team positivity, Delegated tasks to team members according to project requirements and employee strengths
  • Provided guidance to the team on best practices for completing tasks efficiently and accurately.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Some College (No Degree) - Visual Communication

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Time Management
  • Photoshop
  • Customer Service
  • Attention to details
  • Responsibility
  • Leadership Skills
  • Verbal/Written Communicator
  • Team Player
  • Listening Skills
  • Active learner
  • Critical Thinking
  • Team motivation

Affiliations

  • Photography

Timeline

Customer Service Representative

Williams Comfort Air
05.2024 - Current

Receptionist

LA Fitness
01.2024 - 05.2024

Photographer

Jcpenny Portraits
10.2023 - 03.2024

Team Leader

Panera Bread
12.2021 - 10.2023

Some College (No Degree) - Visual Communication

Ivy Tech Community College of Indiana

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Mikayla Cole