Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mikayla Hendrickson

Kirklin

Summary

Hardworking professional with experience at The Farmers Bank, excelling in customer needs assessment and complaint resolution. Proven ability to manage high-volume transactions accurately while fostering strong client relationships. Adept at training staff and enhancing team performance, ensuring compliance and satisfaction in fast-paced environments.

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Universal Banker

The Farmers Bank
08.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Care Coordinator

Visiting Angels Home Care
09.2022 - 07.2023
  • Built strong relationships with clients to deliver emotional support.
  • Communicated with patients, ensuring that medical information was kept private, in compliance with HIPAA.
  • Used company software and databases to maintain records of visits and patient care plans.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Develop and coordinate home care schedules.
  • Greeting all office visitors & callers professionally

Lead Teacher, Toddler Room

KinderCare Learning Centers
06.2019 - 08.2022
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Lead Guest Service Associate

European Wax Center
09.2017 - 01.2020
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Scheduled and confirmed waxing reservations for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained accurate and up-to-date records of guest information.
  • Managed check-in and check-out procedures for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Clinton Central Jr./Sr. High School
Michigantown, IN
05-2012

Skills

  • Customer needs assessment
  • Complaint resolution
  • Multi-task management
  • Call center experience
  • Complaint handling

Accomplishments

  • Awarded "Impeccable Balancing" Award in 2024.

Certification

  • Certified Notary - as of May 2024

Timeline

Universal Banker

The Farmers Bank
08.2023 - Current

Care Coordinator

Visiting Angels Home Care
09.2022 - 07.2023

Lead Teacher, Toddler Room

KinderCare Learning Centers
06.2019 - 08.2022

Lead Guest Service Associate

European Wax Center
09.2017 - 01.2020

High School Diploma -

Clinton Central Jr./Sr. High School

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