Mike Turner
Cicero
Summary
Dynamic Parts Manager with a proven track record at Tom Wood Ford, excelling in inventory management and customer service. Enhanced operational efficiency through innovative inventory control and demand forecasting, resulting in significant cost savings. Skilled in coordinating with service departments to improve turnaround times and ensure customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Manager
Tom Wood Ford
08.2014 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
Ford Autoworld
08.2012 - 07.2014
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Manager
Pine Ford Lincoln
08.2008 - 06.2012
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Ordered parts for customers, repair shops and internal departments
- Partnered with managers to implement operational enhancements for paperwork processing.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Provided timely, insightful and accurate reports to upper management.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
Education
No Degree - Business Management
Indiana Wesleyan University
Marion, IN10-2027
High School Diploma -
Michigan City High School
Michigan City, INSkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Forklift operation
- Goal setting
- Coordinating paperwork
- Sales promotion
- Operations management
- Forecasting demand
- Obsolescence control
- Management
Accomplishments
Ford GT40 Award recipient - Top forty most improved wholesale dealer performance (2010)
E2 Award recipient - Level 4 employee excellence winner for parts manager in select dealer group (2012)
Certification
Ford Parts Manager Master Certified Level 3
Ford Commercial Parts Manager Master Certified Level 3
Ford Service Manager Base Certified Level 2
NCM Parts and Accessories Management I, II, and III
NCM Service Management I
Timeline
Parts Manager
Tom Wood Ford
08.2014 - Current
Parts Manager
Ford Autoworld
08.2012 - 07.2014
Parts Manager
Pine Ford Lincoln
08.2008 - 06.2012
No Degree - Business Management
Indiana Wesleyan University
High School Diploma -
Michigan City High School
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