Mikku Uthuppan
Vashi
Summary
To obtain a challenging career in order to utilize my proficiency in marketing, knowledge and skills gained in academic and work area, for continuous advancement and improvement of skills, for an organization that would provide maximum opportunities for mutual growth and development by using my capabilities to the fullest.
Overview
10
10
years of professional experience
Work History
Service Associate
Reliance Hospital
Navi Mumbai
05.2020 - 09.2023
- Admission
- Out Patient Department
- Financial Counselor
- TPA Co-ordinator
- Performing pre-admitting activities. Receives bookings from Physicians and interviews patients before admission to obtain required information and explain hospital policies.
- Greets and receives patients to be admitted by conducting personal interviews, entering demographic and insurance information. Confirming pre-admission information.
- Obtaining signatures on legal consents and insurance forms.
- Receiving payments and provides information to the public by answering admitting procedure.
- Hospital regulation and service inquiries of patients and people.
- Secures payments by screening insurance information, identifying patients requiring pre-admission approvals from third party payers.
- Verifying approvals, notifying patient accounts department of self-paying admissions.
- Prepares admission folders by gathering admission paperwork for scheduled patients.
- Provides patients with information by explaining Hospital admission policies at the time of admission, room selection and answering their inquiries.
- In absence of Supervisor takes in charge of emergency bookings.
- Assign beds to new admission, arranges transfers and maintain a list of available beds.
- Registration and Billing
- Telephone operations
- Appointment scheduling
- Cancelling / Rescheduling appointment whenever necessary by calling and informing the concerned patients.
- Supervision of Reception by handling queries, enquiries and lab reports.
- Handling patient grievances.
- Providing financial advises and assistance to patients regarding medical bills.
- To provide cost estimates prior to admission and advise them on paying for services.
- Collecting estimated liabilities from the patients.
- Complying with relevant rules, regulations, policies and procedures.
- Collects and verifies TPA card, Photo ID card at admission desk while patient starts receiving necessary medical treatment.
- Assists the patients family members to fill the pre authorization form and necessary consent forms.
- Forwards the completed forms to the concerned TPA by mail within 24hrs of hospitalization of the patient.
Front Office Executive
Health Spring Pvt. Ltd.
Navi Mumbai
11.2019 - 05.2020
- Booking appointments for consultation.
- Telephone operations.
- Making cold calls and booking appointments for Health checkup.
- Assisting the patients during Health checkups and arranging reports.
Patient Coordinator
Apollo Hospital Ltd
Navi Mumbai
04.2018 - 10.2018
- Coordination with patients who have come for consultation.
- Scheduling appointments for patients.
- Maintaining excellent relations with doctors to achieve organizational and personal targets.
- Improving the O.P.D. to I.P.D. conversion of patients.
- Maintaining excellent relations with patients to increase the goodwill of the company.
- Overseeing patient satisfaction to achieve organization’s growth targets.
- Handling grievances of patients to provide optimum solution in order to maintain organization’s standard of services and values.
P.R.O
Vashi
02.2016 - 03.2018
- Planning, scheduling and implementing the consultation timings to the patients.
- Communicating with colleagues and key spokespeople.
- Liaising with, and answering enquiries from media, individuals and other organizations, often via telephone and email.
- Re-scheduling and covering up the Doctor’s consultant timing when required.
- Writing and editing in-house magazines, case-studies, speeches, articles and annual reports.
- Preparing and supervising daily Patient Records.
- Devising and coordinating photo opportunities.
- Organizing events including conferences, free medical checkup camps and other events.
- Maintaining and updating information on the organization’s website.
- Managing, updating information and engaging with users on social media sites such as Twitter and Facebook.
Tele-calling & Front Office Executive
Fortis Hiranandani Hospital Ltd
Navi Mumbai
09.2014 - 02.2016
- Booking appointment for patient.
- Billing.
- Handling call center.
- Processing doctors schedule.
- Keep all record of pathological report.
Sales Executive
Mahindra Relationship Centre
CBD Belapur
12.2013 - 05.2014
- Coordination with potential customers and clients by answering their queries.
- Understanding automobiles by studying characteristics, capability & features.
- Resolving customer grievances.
- Attending phone calls & inviting customers for test drives.
- Star performance in the month of March, April and May 2014.
Education
BSC - PCB in Chemistry
Skills
- Competence
- Flexibility
- Willingness to learn
- Patient handling
- Communication skills
- Interpersonal skills
- Detailed knowledge about Hospital industry
- Organizational skills
- Time management skills
- Ability to multitask
- Ability to cope with pressure
- Business awareness
- Knowledge of current affairs
- Team worker
- Analytical skills
- Problem-solving skills
- Creative
- Imaginative
Languages
- English
- Hindi
- Malayalam
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and belief.
Technical Competencies
MS Office, MS Windows (7, 8, 10, XP)
<Enter your own>
- Passport Number: N1414757
- Father's Name: K.U. Punnose
- Date of Birth: 01/26/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Christian
Timeline
Service Associate
Reliance Hospital
05.2020 - 09.2023
Front Office Executive
Health Spring Pvt. Ltd.
11.2019 - 05.2020
Patient Coordinator
Apollo Hospital Ltd
04.2018 - 10.2018
P.R.O
02.2016 - 03.2018
Tele-calling & Front Office Executive
Fortis Hiranandani Hospital Ltd
09.2014 - 02.2016
Sales Executive
Mahindra Relationship Centre
12.2013 - 05.2014