Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Relevant Roles & Responsibilities
Prior Roles & Responsibilities
Hobbies and Interests
Affiliations
Certification
Languages
Timeline
Generic
MIKUL V SEHGAL

MIKUL V SEHGAL

Delhi

Summary

Experienced professional seeking a challenging and growth-oriented environment to continue developing skills and taking on increasing responsibilities. Interested in joining a dynamic organization where expertise can be shared and enriched.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Assistant

Qatar Duty Free
Doha
11.2019 - Current
  • Presently working with Qatar Duty Free as a sales assistant and dedicated staff for (D&G) at HIA (Hamad International Airport, Doha).
  • Maintaining the highest level of inventory control on a daily basis. Notify Brand Manager / QDF Security of any discrepancies immediately.
  • Ensuring that a high degree of security on stock and cash prevails at all times, the float is correct, and that all keyed information into the POS terminal is done so accurately.
  • Handling different currencies, credit cards, and any other form of payment in a safe, secure, and responsible manner.
  • Deliver a consistent level of customer service to always score higher marks on mystery shop results conducted by Brands and QDFC as a 5-star shopping destination.
  • Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as per luxury brand guidelines.
  • Ensure the merchandise is displayed to the highest Visual Merchandising (VM) standards as per the Brand guidelines to be attractive and pleasing to customers which aids in the selling process.

Guest Service Associate

JW Marriott
New Delhi
07.2017 - 11.2019
  • Worked with JW Marriott, New Delhi Aerocity as a Guest Service Associate in Front Office, Covered core departments including (Hotel Boardline, Concierge and Airport Representative).

Sr.CSA

BWFS Aviation Pvt Ltd
Delhi
01.2016 - 07.2017
  • Experience of 1.6 years in the field of passenger service & strong conceptual understanding of airport Handling
  • Worked as Sr.CSA in BWFS Aviation Pvt Ltd, IGI Airport-T3 Delhi, Dedicated staff for Cathay Pacific Airways Passengerservice.

Education

Senior secondary -

Bhonsala Military School
Maharashtra
01.2015

Higher secondary -

Bhonsala Military School
Maharashtra
01.2013

Extracurricular Activities

Skills

  • Willingness to learn and impart training on new technologies
  • Commitment to excellence
  • Willingness to accept responsibility
  • Team leading
  • Visual Merchandising
  • Merchandising proficiency
  • Stock management
  • Meeting Sales Goals

Accomplishments

    Silver medalist in swimming (Water Polo) at SGFI Nationals (2014-2015) held at Rajkot.

Personal Information

  • Father's Name: Lt.Vipin Kumar
  • Mother's Name: Jyoti
  • Wife's / Spouse's name: Harshita Handa
  • Date of Birth: 10/09/96
  • Nationality: Indian
  • Marital Status: Married

Relevant Roles & Responsibilities

  • Maintaining the highest level of accuracy while checking and counting goods.
  • Merchandise is displayed to the international standards and aids in the selling process.
  • Ensuring the highest level of confidentiality with regards to all company documentation, information, and statistics.
  • Ensuring the smooth handover of accurate Cash float to avoid any cash variances at the end of the shift.
  • Increased productivity and efficiency by doing stock arrangements and inventory check.
  • Assisting the guest with all the necessary information and making them feel valued by providing five-star services.
  • Attention to detail, while helping with VM and other things expected by brand.

Prior Roles & Responsibilities

  • Liaisoning with various airport authorities (immigration, custom, security) for smooth Hotel operations.
  • Meet and Greet the guest at the hotel and escort the guest to the appropriate rooms.
  • Operating the hotel boardline, and handling guest queries on Emails and Mobile chat.
  • Indulge in the process for a smooth In-room Check-In.
  • Handling the queries of the most Leading Loyalty program. (Marriott Bonvoy)

Hobbies and Interests

Swimming, Yoga, Books

Affiliations

  • Silver medalist in swimming (Water Polo) at SGFI Nationals (2014-2015) held at Rajkot.

Certification

  • Attended 1-year Aviation, Hospitality, and Retail Management certificate course from Airborne Air Hostess Academy, Raja Garden, New Delhi.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2

Timeline

Sales Assistant

Qatar Duty Free
11.2019 - Current

Guest Service Associate

JW Marriott
07.2017 - 11.2019

Sr.CSA

BWFS Aviation Pvt Ltd
01.2016 - 07.2017

Senior secondary -

Bhonsala Military School

Higher secondary -

Bhonsala Military School

Extracurricular Activities
MIKUL V SEHGAL