Mikunj Arora
Gurugram
Summary
Results-oriented operations and data leader with 6+ years of experience driving business transformation, optimizing processes, and managing cross-functional initiatives. Proven expertise in designing and executing performance dashboards, AI-enhanced workflows, and forecasting models to drive strategic decision-making. Adept at leveraging AI tools like ChatGPT and custom GPTs to streamline contract lifecycle management, enhance reporting accuracy, and boost team productivity. Skilled in stakeholder alignment, workflow automation, and performance analytics using Power BI, Tableau, and Salesforce. Recognized for implementing scalable solutions, fostering collaboration across Legal, Finance, and Leadership teams, and mentoring junior talent to support organizational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategy and Operations Analyst (Legal)
Boston Consulting Group (BCG)
Gurugram
05.2023 - Current
- Maintained and updated 3000+ contracts, templates, and clauses in contract management systems, ensuring compliance and reducing errors to 0%
- Managed 20+ short and long-term projects, ensuring 100% on-time delivery and aligning workflows with operational best practices.
- Maintained daily coordination with Legal, Attorneys, Finance, MDPs, Project Leaders, and Consultants to streamline contract execution and eliminate communication bottlenecks; responsible for allocating work to attorneys across NAMR, EMESA, APAC, the Middle East (including Dubai), and other global regions.
- Developed and implemented custom GPTs to automate repetitive tasks, streamline contract management workflows, and increase operational efficiency by 60%
- Leveraged advanced AI tools like Dalle, LIA, ChatGPT to analyze data, create templates, and optimize team processes, significantly reducing manual effort.
- Delivered 7 major presentations to leadership, showcasing insights, workflow automation solutions, and performance improvements, contributing to strategic decision making.
- Trained and mentored 5+ team members, enabling faster onboarding and adherence to AI-enhanced workflows, resulting in a 40% improvement in team productivity
- Designed and implemented KPIs and performance metrics for tracking contract milestones, increasing visibility and decision-making efficiency by 90%
- Identified and implemented 4+ workflow optimizations, increasing operational efficiency by 30% while ensuring compliance with organizational standards.
- Collaborated with cross-functional teams and global stakeholders to deliver ad hoc legal projects, meeting strict deadlines and maintaining a 100% compliance rate.
Sales Operations Analyst (Reporting & Forecasting)
IDC
Bangalore
12.2022 - 05.2023
- Generated 70+ monthly client usage, business value, custom reports and forecasting reports using Ms Excel & PowerBi for MNCs like Google, Amazon, Adobe, Zoom, Salesforce, Red Hat, Microsoft, Dell resulting in improved data accuracy and better decision-making
- Successfully entered over 80+ bookings into IDC Portals including Juggernaut and Salesforce, streamlining the booking process and reducing errors
- Updated analyst contact lists for clients monthly ensuring accurate and up-to-date information For over 10+ clients
- Trained and mentored 3 new team members simultaneously, enabling rapid onboarding, knowledge transfer, and consistent output across reporting functions
- Crafted and distributed customer newsletters to inform clients of events, tele-briefing, and other relevant updates, resulting in increased engagement and client satisfaction
- Designed and customized welcome letters and information packets for new clients or renewal businesses, increasing customer retention and improving customer experience by 90%
Special Circumstance Analyst (Risk & Compliance Team)
Better.com
Gurugram
08.2020 - 05.2022
- Conducted daily funding review of over 2000+ Files, critically analyzing credit analysis, disclosure, income, assets, credit, and property information, resulting in a 99% error-free review process
- Generated 100+ daily & monthly client usage & forecasting funding reports using Ms excel, PowerPoint & Tableau for 8 stakeholders resulting in better decision making & supporting business objectives.
- Acted as a liaison between clients, title settlement, and investors, communicating effectively to resolve issues and ensure the completeness of the funding process, resulting in improved client satisfaction
- Provided training and support to new team members, enabling them to quickly adapt to the industry and processes, resulting in a more efficient and knowledgeable team
Deputy Manager
CSA Kotak Mahindra Bank
12.2019 - 07.2020
- Developed and executed strategies to enhance service delivery, leading to a significant increase in company success
- Conducted routine communication with clients to gauge satisfaction levels and resolve complaints, resulting in an 80% reduction in customer complaints
- Scheduled appointments with prospective and existing customers to present new products and services, resulting in a 15% increase in sales.
- Utilized exceptional problem-solving and conflict-resolution techniques to swiftly resolve customer issues
Account Executive
ADZINY MEDIA PVT. LTD
01.2019 - 11.2019
- Boosted efficiency, effectiveness, and profitability by managing campaign productivity, costs, and budgets resulting in an 70% increase in campaign performance.
- Spearheaded and participated in market and business development activities, leading to identification and acquisition of new client services opportunities
- Tracked, analyzed & reported on monthly marketing campaign performance, leading to the optimization of the campaign.
- Formed and sustained strong relationships with clients, resulting in 70% of clients renewing their contracts and increased revenue growth by 50%
Education
Master of Business Administration -
GIBS BUSINESS SCHOOL
01.2018
Bachelor of Commerce (Honors) - undefined
VAISH COLLEGE OF MANAGEMENT
ROHTAK, HR01.2015
Higher Secondary - undefined
MODEL SCHOOL
01.2012
Senior Secondary - undefined
MODEL SCHOOL
01.2010
Skills
- Power BI data visualization
- MS Excel
- Microsoft PowerPoint proficiency
- KPI Tracking, Reporting and Forecasting
- Workflow improvement
- ChatGPT integration for workflow automation
- Proficient in Salesforce CRM
- Effective stakeholder engagement
- Data warehouse management
- Customer relationship management
- LIA AI Platform, Custom GPTs
- Process optimization
- Performance improvement
- Proficient in Microsoft Lists
- Tinman
- DocMagic
- Encompass
- Proficient in MS Word
- Outlook
- Jira workflow management
- Icertis
- Tableau data visualization
- Risk and compliance analysis
- Proficient in Microsoft Copilot for Excel, Word, and Outlook
- Microsoft 365 Connectors (Teams, Planner, Outlook)
Accomplishments
- Winner BCG GenAI Team Challenge (2025) at the global level for delivering an innovative AI driven solution.
- "Happy to Help" WOW Award-GS Delhi connect day (2025) for consistent peer collaboration and support.
- Top 5 Winner-"Leading with Pride" GenAI Art Challenge for creative expression in BCG's inclusion campaign.
- LIA AI Scavenger Hunt Winner for contributing to internal platform for AI enablement.
- Global DIAL Logo Design Contest (2024) Secured 3rd position across BCG Legal globally for original logo design
- Received the "All Aces Day Award" and achieved a record-high of funding 194 loans in a month, surpassing department goals
Certification
- Pursuing Advance Data Science & Artificial Intelligence Course by Learn Bay (September 2025-Current)
- Tableau & Power BI: Dashboards for Beginners by LinkedIn (2022)
- Obtained Gen AI: Fluency at work certification from Boston Consulting Group (BCG) (2025)
Timeline
Strategy and Operations Analyst (Legal)
Boston Consulting Group (BCG)
05.2023 - Current
Sales Operations Analyst (Reporting & Forecasting)
IDC
12.2022 - 05.2023
Special Circumstance Analyst (Risk & Compliance Team)
Better.com
08.2020 - 05.2022
Deputy Manager
CSA Kotak Mahindra Bank
12.2019 - 07.2020
Account Executive
ADZINY MEDIA PVT. LTD
01.2019 - 11.2019
Bachelor of Commerce (Honors) - undefined
VAISH COLLEGE OF MANAGEMENT
Higher Secondary - undefined
MODEL SCHOOL
Senior Secondary - undefined
MODEL SCHOOL
Master of Business Administration -
GIBS BUSINESS SCHOOL
POSITION OF RESPONSIBILITY
- Led the successful transition of 2 processes where the funding and shipping team was bifurcated - Funding Review Transition, Better.com
- Awarded for the Best Committee (Organizing) in college
- Managed Personal social media handles with a follower base of 200K & for college fest with a Follower base of 10K+
- Organised more than 5+ college annual events for the year 2016-18