Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Personal Information
Awardsandaccolades
Accomplishments
Certification
Websites
Timeline
Generic

MILAN BEKAL

Bangalore

Summary

Proven Technical Support Engineer with a track record of enhancing system performance and customer satisfaction at Salesforce. Skilled in software/application development and project management, I excel in issue resolution and team coordination. Recognized for leadership in cross-functional collaboration and achieving excellent customer feedback, I bring both technical prowess and effective communication to the table.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Salesforce
Bangalore
01.2023 - Current
  • Monitored system performance metrics to proactively address potential issues.
  • Provided technical support by troubleshooting, diagnosing, and resolving a diverse range of issues related to the Tableau Business Analyst tool
  • Provided training the juniors on various tableau related technologies
  • Handled escalated tickets and provided timely resolution
  • Received various accolades and great customer reviews for product handling skills and for providing timely resolution
  • Appointed as the Voice of Engineer (VOC), a role that involves gathering recommendations and feedback from fellow engineers and communicating them to reporting managers and senior leadership within the organisation
  • Led cross-functional collaboration with teams across Salesforce to resolve complex issues related to the integration of Tableau with Salesforce CRM application
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Maintained positive working relationship with fellow staff and management.
  • Consistently achieved excellent customer feedback survey scores, with one customer highlighting that I provided the best support she had ever experienced

Technical Support Engineer

FLEXERA
Bangalore
08.2019 - Current
  • Rendered technical support by troubleshooting, diagnosing, and resolving a wide variety of problems for Flexera’s SaaS products
  • Supported products like InstallShield (a packaging tool), FlexNet Publisher (a license management software) and FlexNet Operations platform (a SaaS tool for keeping track of maintenance and entitlements of software products)
  • Implemented solutions using API calls such as REST based calls and SOAP based API’s
  • Followed up with clients to ensure their IT systems are fully functional after troubleshooting
  • Referred to internal database or external resources to provide accurate tech solutions and ensured logging of reported issues
  • Prepared and presented various status reports for the senior management and other stakeholders to enable effective decision-making
  • Piloted the process of taking up FlexNet Operations (a SaaS tool) as the first point of contact in the team
  • Organized training sessions for the team members on the SaaS tool to enable handling of cases
  • Appreciated by the management for reducing the number of cases through effective team leadership leading to enhanced client satisfaction
  • Bagged certification of business communication, awards (including cash prize) for conducting events

Business Development Associate / Intern

AVALON LABS
Bangalore
03.2019 - 04.2019
  • Managed the digital marketing campaign to improve client’s website traffic flow, using search engine optimization and social media marketing tools
  • Developed and maintained a productive business relationship with the existing clients and prospects for effectively closing the identified business deals
  • Highlighted critical technical issues and other operational bottlenecks to the senior management and other stakeholders for implementing effective remedial measures
  • Recognized for acquiring new clients through cold calls and working on various projects despite short tenure with the organization

Software Development Intern

DEV CENTRICS
Bangalore
01.2019 - 03.2019
  • Worked on Ionic framework using JavaScript, html, and CSS for front-end web development
  • Built a cross-platform application for students and teachers to login and view information regarding the college festival called Utsav
  • Created an application on Ionic platform - software for allowing teachers and students to login and view information regarding the college fest
  • Developed an application and made a prototype for the organization to test on the production application (Tool for doctors to check their patient information)

Education

BE - Computer Science Engineering

BMS College of Engineering
01.2019

Skills

  • Technical Support
  • Software/Application Development
  • Project Management
  • Business Development
  • Issue Resolution
  • Team Coordination

Languages

  • English
  • Kannada
  • Hindi

Hobbies and Interests

  • Swimming
  • Calisthenics
  • Reading
  • Football

Projects

PTTP Algorithm and its application in HQR, The application calculates and predicts an efficient and suitable treatment plan recommended for the patients waiting in the hospital queue., Java, JavaScript, SQL E-App for class teachers, Used Android Studio to create an all-in-one mobile app for students to check attendance, calculate CGPA, and take notes., Android Studio, Java, XML

Personal Information

Date of Birth: 06/29/96

Awardsandaccolades

  • Received certification for the business communication workshop.
  • Award of recognition of work from Flexera for spirit and passion towards learning multiple products.
  • Part of the events organizing committee at Flexera.

Accomplishments

  • I was entrusted with the Voice of Engineer role due to my approachability, ability to listen to concerns, and skill in effectively communicating these to higher management to collaborate on solutions.
  • Award of recognition of work from Flexera for spirit and passion towards learning multiple products
  • Part of the events organizing committee at Flexera and the lead organizer and host for the annual day events

Certification

  • Received Tableau Server Certification
  • Received certification for the business communication workshop
  • Received Udemy certificates in basics of Python and SQL programming

Websites

Timeline

Technical Support Engineer

Salesforce
01.2023 - Current

Technical Support Engineer

FLEXERA
08.2019 - Current

Business Development Associate / Intern

AVALON LABS
03.2019 - 04.2019

Software Development Intern

DEV CENTRICS
01.2019 - 03.2019

BE - Computer Science Engineering

BMS College of Engineering

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