Ms Office
Milan Buddhbhatti
L&D Sr Consultant
Pune
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in LMS. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
L&D Sr Consultant
Deloitte Consulting India Pvt Ltd
04.2024 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Developed and delivered targeted training modules, resulting in improved overall job performance across the organization.
- Established relationships with external vendors and industry experts, bringing cutting-edge knowledge into the organization''s L&D offerings.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
Process Specialist & Analyst
Cognizant India Pvt Ltd
10.2021 - 04.2024
- Developed business cases, presentations and reports for Google Projects .
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Identified plans and resources required to meet project goals and objectives.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Subject Matter Expert & Analyst
Vodafone India Services Pvt Ltd.
05.2018 - 10.2021
- Led team of 20 members while providing exceptional customer service.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Eliminated process gaps by implementing new methods of standardized training.
- Saved £10,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Education
BBA - Specialization in Finance & Economics
Narayana Business School
Ahmedabad 05.2015 - 2018.08
High School Diploma -
St.Francis High School
Jamnagar 04.2013 - 2015.04
Skills
Great time management abilities
Report analysis
Advanced MS Office Suite
Team management
Relationship development
Financial and operational reporting
Key performance indicators
Subject Matter Expect at CS
Accomplishments
- Prevented Fraudulent activities done by fraudsters on regular basis & saved upto £10,000 revenue leaked.
- Awarded best Subject Matter Expert in year 2019,2020,2021.
- Recognition for living the Spirit of Vodafone behavior 'Get it done,together' by Quality, Operations, Training & Country level client.
- Recognition for living the Spirit of Vodafone behavior 'Create the future' by Quality, Operations, Training.
Software
Ms Powerpoint
Ms Excel
Google Cloud Console
Amazon Cloud Console
Filmmora Video
Tally 9
Kompozer
Synfig Studio
Certification
Project Management Professional (PMP)
Languages
English
Advanced
Hindi
Advanced
Gujarati
Advanced
Marathi
Upper intermediate
Spanish
Intermediate
Interests
Painting
Swimming
Trekking
CSR activities
Timeline
L&D Sr Consultant
Deloitte Consulting India Pvt Ltd
04.2024 - Current
Certified Professional in Training Management
04-2024
Process Specialist & Analyst
Cognizant India Pvt Ltd
10.2021 - 04.2024
LEAN & Six Sigma DMAIC to Associates organized by Vodafone
10-2018
Subject Matter Expert & Analyst
Vodafone India Services Pvt Ltd.
05.2018 - 10.2021
BBA - Specialization in Finance & Economics
Narayana Business School
05.2015 - 2018.08
High School Diploma -
St.Francis High School
04.2013 - 2015.04
Project Management Professional (PMP)
2019-04
ACT Team leader
2020-04
Fraud Detection & Prevention
2021-04
Similar Profiles
Surya Deepthi PemmarajuSurya Deepthi Pemmaraju
Sr.Analyst - Procurement at Deloitte Consulting India Pvt LtdDeloitte Support Services India Pvt LtdSr.Analyst - Procurement at Deloitte Consulting India Pvt LtdDeloitte Support Services India Pvt Ltd
Parul GoswamiParul Goswami
Oracle HCM Cloud Technical Analyst at Deloitte Consulting India Pvt Ltd (Offices of US)Oracle HCM Cloud Technical Analyst at Deloitte Consulting India Pvt Ltd (Offices of US)
Saqlain Baallah Syed MohammedSaqlain Baallah Syed Mohammed
SAP Functional Consultant at Deloitte Consulting India Pvt Ltd.SAP Functional Consultant at Deloitte Consulting India Pvt Ltd.