Milan Chandan

Business Value:

• Manage, Enhance, and Support firm wide content management solution. Onboarded 200+ (human and app) users about 15% increase YoY. Improved onboarding process, from code based to configuration based.

Optimization and Enhancements:

• 55% reduction in total number of document to be indexed. 30% improvement in search response time by optimizing search queries. Sharded implementation to reduce indexing time from 5 months to 22 days.

Application modernisation planning and execution:

• Defined and Refined application target state and milestones. Containerized all application components. Orchestrated apps using Kubernetes. Migrated app components from on-premise to cloud. Managed resiliency for repaves and rebuilds. Tuned resource settings and auto scaling.

Stakeholder Management, Collaboration, and other

• Reviewed designs for 3 apps. Contributed 5+ reuse components and 15+ adoptions improve time to market.
• Manage Stakeholder communication, updates, and reporting. Partnered with Product Owners to define application roadmap. People Management and technical mentoring.

• Managed Content Management Solution having High availability architecture, 24x7x365, with more than 99% availability.
• Proposed and implemented 50k$ savings in terms of processing time by optimizing application flow.
• Managed Business user, and Client Communication. Liaised with vendor product engineers. Collaborated with other teams.
• Technical mentorship, people management (1-3 members with 3-8 years work-ex), and management reporting.

• Developed 15+ workflows for programmatic resolution of exceptions while processing order or provisioning, to reduce manual intervention.
• Work at client location, Saint Louis MO USA, for 3 years. Proactively analyzed fallouts and reviewed automated resolution opportunities. Design Logo and Tag line for team.
• Team lead, code review, design review, defining process, checklist for reviews, requirements gathering, and people management. Leading team of 20-35 associates (0-6 years work-ex).