EPIC
Milan Mishra
US Healthcare RCM Trainer | Freelancer Contract Trainer
Mohali
Summary
Strategic professional skilled in enhancing service quality and aligning processes with organizational goals. Collaborates effectively with clients and teams to provide actionable recommendations based on industry research. Expertise in analyzing technology and standard operating procedures to drive continuous improvement. Strong leadership and communication abilities facilitate stakeholder engagement and support successful outcomes.
Overview
15
15
years of professional experience
5
5
Certifications
1
1
Language
Work History
SME-1 / Team Plead / Lead Trainer
Coronis IT System PVT LTD
10.2020 - Current
- Division: Worked with Meeker Memorial, Tylor, Barton Hospital as TPA; Worked on IP/OP/OBS/Therapy/Surgery/EMS/Multi-Specialty Claims
- Job Responsibilities: Team Production, Quality, Attendance, Login Hour, Team Handling, Inventory Management, Floor support, internal audits
Sr. AR Analyst
R1RCM Global India Pvt Ltd
12.2015 - 09.2020
- Managed denials and claims processing for Medicare DDE IP/OP, ensuring compliance and accuracy.
- Monitored production quality and attendance metrics, contributing to operational efficiency.
AR Specialist
Truworth Infotech Pvt Ltd
11.2012 - 11.2015
- Managed divisions including PB, HB, AR, denials, and credentialing.
- Handled production, quality control, attendance tracking, and login hours.
AR Specialist
Genpact
11.2011 - 11.2012
- Managed divisions including PB, HB, AR, denials, and credentialing.
- Monitored production, quality, attendance, and login hours.
Education
Bachelor of Arts - Arts
Rajasthan University
Jaipur, India 04.2001 -
High School Diploma -
W.B. Board
West Bengal 04.2001 -
Skills
- RCM expertise
- Medical billing
- Denial Management
- Claims analytics
- Projection and Planning
- Inventory Management
- Process Improvement
- Performance Metrics
- Financial Reporting
- Data Analysis
- Project Coordination
- User Training
- Software training
- CPC certification
- Medicare DDE
- Medicare DDE Software
- ACE Software
- Team Handling
- Team management
- Team alignment
- Training and Development
- Professional communication
- Client collaboration
- Problem solving
- Time management
- Technical Literacy
- Proficient in MS-Office
- Reporting and Presentation
Accomplishments
- Awarded as a Cultural Champion Award by CEO Stuart Gleichenhaus on 2025
- Awarded as Employee of the Month
- Awarded as Employee of the Quarter
- Awarded as a Highest Revenue generator in Hospital Billing (2021, 2024)
Software
Cerner
Athena
ECW
All Scriot
Medicare DDE
ACE
KAREO
TRUBRIDGE
QUADAX
Certification
CPC
Interests
Music & Travelling
Timeline
ACE
10-2026
Computer Science CS50
04-2025
Medicare DDE
08-2023
SME-1 / Team Plead / Lead Trainer
Coronis IT System PVT LTD
10.2020 - Current
CPC
04-2020
Sr. AR Analyst
R1RCM Global India Pvt Ltd
12.2015 - 09.2020
Tally
07-2013
AR Specialist
Truworth Infotech Pvt Ltd
11.2012 - 11.2015
AR Specialist
Genpact
11.2011 - 11.2012
Bachelor of Arts - Arts
Rajasthan University
04.2001 -
High School Diploma -
W.B. Board
04.2001 -
Key Deliverables
- Managing Team Productivity, Quality, Attendance and accuracy targets
- Allocation/Inventory distribution to the team
- Monitoring team performance and provide feedback for improvement
- Ensuring seamless co-ordination between team members and other departments
- Developing and implementing quality improvement initiatives
- Train NHT staff on PMS/Quality standards and best practices
- Gives Floor support to freshers and done internal audits for Team to keep Quality and production upto the mark
- Achieving target by analysing trends in ATB, Solving Different Cases with Different Scenarios where AR is stuck in difficult claims
- Preparing MOMs, Incentive Tracker, Communication tracker, Leave Tracker, Query tracker for client calls to validate the trends and discuss team queries
- Resolving the Claims by providing proper Resolutions with quality as per Aging and High dollar value
- Analytics: Analysis of claims to identify trends, opportunities and issues, and segmentation implementation of competitive analysis conducting floor activities
Declaration
I am confident of my ability to work in a team. I hereby declare that information furnish above is true to the best of my knowledge. Date: 2026-05-15 Milan Mishra