Hi, I’m
Milan Nayak
Transportation & Logestics
Bhadrak
Summary
History of accurately and efficiently managing monetary transactions, security, and customer relationship development. Knowledgeable about improving team sales and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Branch Head position. Ready to help team achieve company goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
years of professional experience
5
Languages
Work History
Redefine Express Pvt Ltd
Branch Supervisor
12.2019 - Current
Job overview
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
United Industries Plastic Pvt Ltd
Quantity Surveyor
1 2017 - 2 2018
Job overview
- Maintained up-to-date knowledge of industry developments through ongoing professional development activities such as attending conferences or obtaining additional certifications relevant to the field of quantity surveying.
- Reduced budget overruns by accurately forecasting project expenses and monitoring progress against budget allocations.
- Performed detailed risk assessments during the pre-construction phase to inform decision-making processes related to project feasibility studies.
- Provided guidance and mentorship to junior quantity surveyors, fostering a supportive team environment that facilitated professional growth.
MS MAHARAJA'S TRANSPORT Electronic city, Karnataka
Head Manager
09.2024 - Current
Job overview
- Increased team efficiency by streamlining processes and implementing organizational systems.
- Successfully negotiated contracts with suppliers, securing favorable terms for the organization while reducing procurement costs.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
Delivery The Small World
Ground Operations Agent
3 2019 - 12.2020
Job overview
- Improved ground operations efficiency by streamlining processes and implementing best practices.
Tatwa Technology
Customer Service Executive
04.2018 - 01.2019
Job overview
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Education
Ghanteswar Degree CollegeGhanteswar Bhadrakh Odisha
Bachelor of Arts
04.2001
Ghanteswar Degree CollegeGhanteswar Bhadrak Odisha
from 12th
03.2018
Trust High School JashipurBhadrak Odisha
from 10th
03.2012
Skills
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Head Manager
MS MAHARAJA'S TRANSPORT
09.2024 - Current
Branch Supervisor
Redefine Express Pvt Ltd
12.2019 - Current
Customer Service Executive
Tatwa Technology
04.2018 - 01.2019
Ghanteswar Degree College
Bachelor of Arts
04.2001
Ghanteswar Degree College
from 12th
Trust High School Jashipur
from 10th
Quantity Surveyor
United Industries Plastic Pvt Ltd
1 2017 - 2 2018
Ground Operations Agent
Delivery The Small World
3 2019 - 12.2020
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