MILAN PATEL

Spearheading 2 Departments of 4 different sites of ~60 members.

• Collaborated with departmental site leads in Ahmedabad, Hyderabad, Islamabad, Manila, and Halifax to effectively manage business operations.
• Data Collection: Capturing data of Metals industry, Battery Minerals, Global OTT data, Energy Transitions and Environmental data at a asset level.
• Operational Oversight:
• Managed daily operations, ensuring efficiency and effective execution. Developed and implemented operational policies and procedures.
• Measured and reviewed performance via KPIs and metrics.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Team Management: Led and supervised a team, providing guidance, training, and performance evaluations, fostering a collaborative and positive work environment.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Mitigated business risks by working closely with staff members and assessing performance.
• Resource Management: Oversaw resource allocation, including budgeting, staffing, and procurement, ensuring efficient use of resources.
• Reporting and Analysis: Prepared and presented regular reports on operational performance, using data analytics to support strategic planning.
• Process Improvement: Identified process optimization opportunities, collaborating with cross-functional teams to implement improvement initiatives.
• Reporting and Analysis: Prepared and presented regular reports on operational performance, using data analytics to support strategic planning.
• People-first: Prioritized a people-first approach in all operations.

• Ensuring that the team stays on top of major KPIs targets along with developing procedures and provides adequate training to team on all aspects by providing regular and constructive feedback
• Maintaining department workflow, tracking the performance towards achieving department goals and proactively communicating to various stakeholders on positive and negative trends
• Heading smooth execution of projects in collaboration with Operations leadership to provide error free data to the clients
• Leading a team of Process Trainers to plan and execute Knowledge Management Strategies with a focus on high quality service delivery and talent retention
• Conducted regular performance reviews for employees to identify areas of improvement.
• Communicated regularly with customers to gain insights into their needs.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Coordinated with other departments to ensure smooth flow of operations.
• Established processes for monitoring customer satisfaction levels.

• Collated, analyzed and recorded accurate and complete data for Energy Industry in S&P database
• Prepared dashboards and assisted top leadership & end clients in decision making and business forecasting; supported business leadership team with ad-hoc analysis
• Approved and published content for product mentioned
• Provided Subject Matter Expertise (SME) and add value to departmental accuracy
• Maintained and updated knowledge of procedures and utilized internal systems and tools.