Milan Raghav

• Handling a team of 5 members. Ensured alignment of team targets with

personal performance metrics.

• Spearheaded business development initiatives, resulting in a 12% increase

in monthly revenue of my team. Most important factor that my team's

conversion rate on M&P lead set is in between 2-3%, Google leads

conversion is around 6-7%.

• Properly monitor ethical sales and after sales service to increase repeat

customer and also they provide references. Approximately 28% of total

sales is coming from references.

• Built and maintained relationships with key clients, Increased client

retention.

• Collaborated with marketing and product teams to develop targeted

strategies for customer acquisition.

• Managed sales pipeline and utilized CRM tools to track progress and

forecast sales.

• Also, I worked from Jan 2024 to June 2024 as a counsellor.

Working on Leadsquared CRM to maintain leads hygiene that reflects major parts on revenue and ease the process for better follow-ups and other smart view actions.

• My role is to analyse the candidates profile at the time of counselling over first phone call and suggest courses according to the need & eligibility criteria in the virtual session.
• I am having good negotiation skills that help me to close prospects in better manner.
• I am effective to play around deadlines to close the tickets by creating urgency in the given time period, Also helpful to achieve targets effectively.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Maintaining data is one the important role which is helpful to segregate between prospects and payment prospects.
• Solving and handling objections is required when you are discussing with decision makers to take big decisions related to 4-5 millions.
• Generated revenue of 7.2 million in three quarters that helps me move one step in my career as a Team Lead.
• Currently acting as a Team Lead, my role is to train young and freshers who just joined the organisation, take virtual sessions of team-mates to suggest best program and train them to close the leads from prospects to enrolment.

Worked on CRM i.e. Leadsquared to maintain client pipelines for better follow-ups and also to maintain hygiene which helps to differentiate the prospects and payment prospects.

• Successfully converted Leads into clients to generate companies revenue continuously with great conversion rate.
• Supported my team to achieve targets on Inbound and outbound lead sets with proper efficiency.
• Used outstanding persuasions and negotiation skills to increase client spreading against business development targets.
• Built and nurture positive, productive relationships with operational teams to aid abilities in meetings client demands and retain them completely.
• In this Company Firstly we have to connect clients to book session and close them positively with financial helps as well.