Milan Subramanyam
Client Success Manager
Bengaluru
Summary
Dynamic and competent professional with 10 years of practical work experience in heading business development, client relationship management & business operations. Eager to utilize and improve skills acquired through education, training and experience. Capable of achieving business objectives & revenue targets, meet set purpose and business goals in a consistent manner. Persuasive and open-minded team player, exposed in working under pressure with excellent communication, planning, public relations, problem solving, and time management skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Client Success Manager
Spiceworks IT Solutions India Private Limited
7 2021 - 10.2023
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
- Developed marketing campaigns to enhance clients' return on investment.
- Planned, articulated and executed client development strategies.
Customer Success Manager
Auzmor Technology Pvt Ltd
10.2020 - 05.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategy for team of 10 members to increase US customer retention by 50%.
- Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
- Managed technical integration, systems engineering program management, customer support and program management.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Director - Business Development
Deep Dictionary Events OPC PVT LTD
05.2015 - 03.2020
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Mentored a team of 10 local personnel on best practices and protocols to maximize sales & productivity.
Sales Manager
Streamline Marketing Group
11.2013 - 10.2014
- Revenue driven and target oriented role, sponsorship acquisition along with heading B2B large scale exhibitions & trade shows in middle east.
- Planning trade shows across middle east in different sectors along with managing title sponsors and coordinating with them in order to set up one to one high level business meetings at shows.
- Established new business shows & trade exhibitions in unexplored markets across GCC region to create new business opportunities for all attendees and sponsors.
Delegate Sales Manager
International Quality & Productivity Center (IQPC)
01.2011 - 10.2013
- Sales driven and target oriented role, delegate acquisition and sponsorship expertise including event revenue management.
- Responsible for overall development of projects and revenue target. Have successfully sold on events for India, Middle East & South Africa.
- Overlook revenue of projects, liaise with clients and key supporting government departments.
- Exceeded regional annual sales target by 25%.
Sports Analyst
Repucom International
08.2009 - 01.2011
- Brand & sponsorship Analysis of all leading sports that were broadcasted on Television.
- Responsible for online support and complete report on number of sponsors and their brand appearance during entire telecast of the sport.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Engineering - Computer Science
Vivekananda Institute Of Technology
Bangalore 09.2002 - 05.2007
Skills
- Business development and planning
Client Relationship Management
Sales pipeline development
Business operations management
Employee training and development
Accomplishments
- Have successfully sold and achieved targets regularly valued over US $500,000/- in the year 2014-2015
- Trained & managed a team of 10+ members.
Timeline
Customer Success Manager
Auzmor Technology Pvt Ltd
10.2020 - 05.2021
Director - Business Development
Deep Dictionary Events OPC PVT LTD
05.2015 - 03.2020
Sales Manager
Streamline Marketing Group
11.2013 - 10.2014
Delegate Sales Manager
International Quality & Productivity Center (IQPC)
01.2011 - 10.2013
Sports Analyst
Repucom International
08.2009 - 01.2011
Bachelor of Engineering - Computer Science
Vivekananda Institute Of Technology
09.2002 - 05.2007
Client Success Manager
Spiceworks IT Solutions India Private Limited
7 2021 - 10.2023
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