Milan Thomas
Sales Manger / Business Development Manager
Mumbai
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments. Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Sales Manager
Webberstop India PVT LTD
India, Remote
03.2023 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Assistant Manager
Whitehat Jr
10.2020 - 01.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Presented Education technology features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Managed 120 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Surpassed sales goals by 85% annually with implementation of diverse sales tools and strategies.
Technical Support Representative
Concentrix
06.2016 - 07.2020
- Designed and prepared technical reports, studies, and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Developed and presented business cases, presentations and reports to senior management.
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with Operations & Management departments to facilitate communication and deliver personalized solutions to customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Supervised up to 18 employees
Sr. Customer Service Representative
Kingston Global Services
04.2015 - 04.2016
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Exceeded individual sales targets by 20% in 2015 Q4, resulting in $3 million in net profit.
Work Force Management - WFM
Lester
10.2013 - 03.2015
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Promoted organizational growth, increasing profit margins from $1.2M to $30M
- Fostered annual average operational growth of 76%, promoting over 17 employees to Operational level.
- Improved revenue growth for one client divisions by fostering strategic partnerships, effective employee engagement and KPI management.
- Achieved Performer of month for 8 consecutive months.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
High School Diploma -
Model College of Science & Commerce
Kalyan 06.2006 - 2009.07
Bachelor of Science - Physics
Arunodaya
Madhya Pradesh 06.2020 - 2023.07
Skills
Business management and development
Accomplishments
- Achieved 95% result through effectively helping with overcoming connectivity challenges.
- Collaborated with team of 120 ( Including 6 Team Leaders) in the development of Team not able to achieve the monthly target.
- Supervised team of 85 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved connectivity issue which led to 65% hike on connectivity & 37% hike in sales for the given month.
Timeline
Sales Manager
Webberstop India PVT LTD
03.2023 - 03.2025
Assistant Manager
Whitehat Jr
10.2020 - 01.2023
Bachelor of Science - Physics
Arunodaya
06.2020 - 2023.07
Technical Support Representative
Concentrix
06.2016 - 07.2020
Sr. Customer Service Representative
Kingston Global Services
04.2015 - 04.2016
Work Force Management - WFM
Lester
10.2013 - 03.2015
High School Diploma -
Model College of Science & Commerce
06.2006 - 2009.07
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