Milan Thomas Reji
Kottayam
Summary
Dynamic professional with a strong foundation in team leadership and operational management, dedicated to fostering collaboration and delivering impactful results. Expertise in conflict resolution, process optimization, and strategic planning enables a flexible approach to meet evolving business needs. Recognized for reliability and exceptional communication skills, consistently creating a productive work environment. Proven ability to implement process improvements that enhance operational efficiency and boost team productivity, driving success through diligent management and effective leadership.
Overview
6
6
years of professional experience
Work History
Supervisor
Trueway Holidays Tours & Travels
01.2020 - Current
- Supervisors plan, organize, and execute the daily operations of their team, which includes delegating tasks, managing customer requests, and scheduling travel reservations.
- To address customer complaints, handle travel-related issues, and ensure that clients receive excellent service and assistance.
- Monitor the quality of work delivered by their team, ensuring adherence to company policies, safety regulations, and service standards.
- To evaluate employee performance, identify areas for improvement, and provide coaching and support to enhance productivity.
- To resolve work-related issues, handle customer complaints, and troubleshoot any problems that arise during travel operations.
- To train new hires on company procedures, travel policies, and best practices, as well as identify opportunities for staff development.
- Some supervisors may also be involved in developing and implementing operational plans, setting goals, and contributing to the overall strategic direction of the team or department.
- In some roles, they may be responsible for managing travel-related inventory, such as brochures, promotional materials, or equipment.
- Supervisors report performance data, evaluations, and other relevant information to HR and senior management.
- Ensuring adherence to all relevant travel policies, regulations, and safety standards.
- Providing guidance, motivation, and support to their team members to foster a positive and productive work environment.
Education
Logistics And Supply Chain Management
PMKVY Logistics
Kottayam, Kerala, India01.2019
Skills
- Positivity
- Interpersonal Skills
- Problem-solving
- Communication
- Leadership
- Willingness to Learn
- Mentorship
- Cooperation
- Adaptability
- Conflict Resolution
- Time Management
- Decision-making
- Staff management
Languages
English
Malayalam
Hindi
Tamil
Timeline
Supervisor
Trueway Holidays Tours & Travels
01.2020 - Current
Logistics And Supply Chain Management
PMKVY Logistics
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