Milap Sakhuja
Lead Business Analyst
Delhi
Summary
I have an extensive experience in Financial Service industry and currently working as a Lead Business Analyst. I excel in Agile methodology, data analysis, requirement gathering & elicitation and problem-solving. My professional journey has equipped me with strong leadership skills, effective decision-making capabilities, and excellent communication abilities. As a dedicated and accountable individual, I am passionate about driving successful projects and delivering high-quality results.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Lead Business Analyst
Fidelity International
Gurgaon, Haryana
01.2020 - Current
- Collaborated with cross-functional teams to develop business processes and ensure alignment with organizational objectives
- Applied Agile tools and techniques to enhance communication and collaboration, including user story mapping, acceptance criteria definition, and sprint reviews.
- Managed a team of 15 plus members including Designer's, Testers, and Developers to Design Websites as per customer needs.
- Performed data analysis that identified areas of improvement and proposed solutions, resulting in an increase in efficiency gains and optimization.
- Drive the analysis effort from start to end for a given area keeping various stakeholders in the loop and getting approvals/sign offs from them.
- Worked with business leads within the team to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
- Worked on building capability and the knowledge within BA and other teams and lead process improvement initiatives.
Spearhead end-to-end management and delivery of business-critical projects through quarterly releases using Agile and Waterfall principles. - Define and manage scope, plans, goals, risks, issues, and resources throughout the delivery life cycle.
- Develop change requests with scope, efforts estimates, business impacts, and risks for the customer.
- Conduct workshops for requirements elicitation and analysis, risk assessment, and mitigation.
- Mentor and manage team members, by giving constant feedback & sharing best practices.
- Report status for the key metrics (Deliverables, Risks, Issues, Schedule, and Resources) to the leadership & stakeholders.
- Expertise in Problem solving and Bug Reports using Defect Tracking Tools like JIRA/Quality Centre.
- Training New Joiners on Functional and Technical Knowledge related to the project and process.
- Analyzed complex data sets and studied impacts on business growth and operational efficiency.
- Monitored project status to gauge progress and meet deadlines.
- Automated tasks to increase efficiency and reduce department workload.
- Identified patterns and communicated findings to customers to integrate business requirements.
- Tested and maintained system operations to standardise workflow.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
Transformation/Change Delivery Lead
Fidelity International
Gurgaon, Haryana
12.2017 - 12.2019
- Strong working knowledge of processes and technology used with in retail operations and understanding of Functional Requirements and Design Documents.
- Preparation and execution of Test Cases, Functional, Integration, and System Testing.
- Experience of managing the operational readiness activities i.e., creation of standard operating procedures and training the users to implement change.
- Tenacious self-starter with a sense of ownership and accountability with a strong bias towards action and results.
- Excellent communication skills as well as ability to create and present options in professional, clear and concise fashion to aid stakeholder engagement, and enable effective decision making.
- Strong product and proposition knowledge and understanding of the principles of Digital First, web-based journeys, and STP automation.
- Strong quantitative and qualitative problem-solving skills.
- Understanding of Agile & Waterfall methodologies with a proficiency in the use of Confluence, and JIRA.
- Responsible to ensure timely high quality UAT and EBF testing, giving sign offs for SDS, SRAs etc. for delivery to be in line with expectations.
- Liaising directly with Testing team, Business or process owner to develop strong understanding of the business process and requirements.
- Coached and guided team and stakeholders to find balance between delivering features and personal development.
- Supported adoption of agile ways of working to increase team productivity and impact.
Senior Customer Service Associate
Fidelity International
Gurgaon, Haryana
08.2015 - 11.2017
- Catered to UK Retail/Corporate clients by looking after their portfolio's relating to Re-Reg & Transfers.
- Solely responsible for handling & managing Reconciliation of client's portfolio to identify & mitigate any discrepancy.
- Solved discrepancies of monitory transactions involving identification, rectification and reconciliation of the number of shares bought in and sold out between Fidelity and other fund providers.
- Liaison with the settlement teams for correction and adjustment of onshore accounts for Fidelity, Funds network, and Institutional Funds (PEP/ISA, Unit Trust and Investment Trust).
- Handled the critical Crest transfer process & resolving its queries within the given SLA thereby avoiding any P&L due to high volatile nature of the funds.
- Trained Tunisia and UK counterpart teams on the entire reconciliation process and also mentored new and existing team members on different processes to improve their learning curve.
- Recognized as an SME for complex process by the senior stakeholders and operational heads.
- Processed high-value payments with meticulous accuracy and also managed high-volume customer queries simultaneously through effective multitasking.
Customer Service Associate
Fidelity International
Gurgaon, Haryana
03.2013 - 07.2015
- Process client instructions pertaining to Re-Registration & Transfers journey and adhere the SLA's given for the processing client instructions.
- Quality checking of all instructions and report any errors to leadership.
- Liaise with other departments across sites.
- Developed an understanding of products & business.
- Ensured that knowledge of procedures is kept up to date.
- Use to keep supervisors informed of work in progress and escalate any issues/risks which may impact daily work and SLA's.
Education
Master of Business Administration - Business Administration
Sikkim Manipal University
India 08.2012 - 07.2014
Skills
Agile/scrum projects
Requirements gathering & elicitation
Business Process Improvements
Change management
Data analysis
Operational improvements
Test Planning & Strategy
JIRA & Confluence
Certification
Certificate of Completion - SQL from UDEMY
Timeline
Certificate of Completion - SQL from UDEMY
07-2024
The Complete Business Analysis Fundamentals Course + CERT from UDEMY
06-2024
Business Analysis Fundamentals Course - Yesi Education
06-2024
Lead Business Analyst
Fidelity International
01.2020 - Current
Transformation/Change Delivery Lead
Fidelity International
12.2017 - 12.2019
Senior Customer Service Associate
Fidelity International
08.2015 - 11.2017
Customer Service Associate
Fidelity International
03.2013 - 07.2015
Master of Business Administration - Business Administration
Sikkim Manipal University
08.2012 - 07.2014