Miles Montgomery

• Exercised composure under pressure and in escalated customer service scenarios.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

• Developed online, client-facing and internal resources and collated resource content.
• Assisted campus police with materials preparation for internal and external training events.
• Completed research, compiled data, and assisted in timely reporting.

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• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Adaptable and proficient in learning new concepts quickly and efficiently.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Strengthened communication skills through regular interactions with others.