Milind Bhalerao

• Troubleshoot on major problem, make process documentation and share knowledge between FMS Team.
• Handled S1 as well as VIP Users with technical support
• Managing Webinar, MS Teams, WebEx, Audio conference & Video conference.
• Day to Day, Communicate with S1 as well as VIP Users regarding any queries & Escalations.
• Managing Teams Roaster as well as any Major problems related to JOB.
• Focus on Satisfaction of staff member and S1 Users.

• Same Roles and responsibilities followed in previous organization on same site ( SBI Fund Management pvt ltd )

• Troubleshoot on major problem, make process documentation and share knowledge between FM and Remote Team.
• Raised Call in Symphony and resolved problem within SLA.
• Creating SOE, SOP & Knowledge Database, Make Vendor Escalation Matrix and L2, L3 Level Escalation Matrix.
• Make proactive suggestions for improvements in service delivery based on reports.
• To find root cause of problem and provide resolution in faster manner.
• Update asset records, Execute Hardware refresh and disposal processes; identify hardware to be disposed or upgrade.
• Formatting of Laptop & Desktop and Troubleshoot on basic hardware problems and raised the complaint in vendor (Dell, HP, HCL and Lenovo).
• Understand hardware life cycle and be able to map its stages to relevant asset management processes in company.
• Send Daily checklist to Management (Client) Checklist as server disk space, server patches, Printer checklist with cartridge capacity, projector condition and VC Connectivity.
• Handled Symantec Endpoint Protection.
• Handling Printer, Application and File server with Active Directory.
• Installing & Configuration of Local & Network Printer.
• Handled AD on Creating new users, new groups with OU, Reset and unlock domain id password.
• Installed Capital line, Bloomberg, Sbimf explorer, Digital Signature, Mfi explorer as well as RBI Applications (CCIL,CBLO,Treps and NDSOM )
• Configured Cisco IP Phone with update inventory (Model 6921,3901,8945 and Polycom)
• Handling thinspace one-gate VPN client, WI-FI & Internet with proxy Issues.
• Configuration of IPad, & Outlook Webmail.
• Handling and Managing of Audio Conference & Video Conference (Connecting of projector and Dialing of (ISDN IP Address).
• Installing and maintaining TrendMicro antivirus and updating antivirus definition.
• Installed Avamar Application for scheduling auto archive backup.

Installed and handled Arcos Application for taking remote console

• Asset (Desktop, Laptop & All Computer Accessories) Allocation.
• Raised Call in LANDesk and allocate asset.
• Creating SOE, SOP & Knowledge Database, Make the Vendor Escalation Matrix.
• Make proactive suggestions for improvements in service delivery based on reports.
• Take all IT Asset inventory
• Follow IMAC & Checklist while assigning assets.
• Follow PAV Activities quarterly in house as well as branches.
• Follow activities (Asset Allocation, Movement, Migration, Tracking, Gate pass, Disposal Scrap Material and Asset recycling as per ages).
• HDD Degaussed from server, desktop as well as Laptop.
• Follow Printer Checklist as well as maintain printer cartridge inventory on daily basis.
• Prepare Daily asset call report.
• Follow Vendor Management (Taking 3 quotes for assets from vendor, repair hardware from vendor, optimize cost with vendor for asset as well as service charges.

• Troubleshoot on major problem, make process documentation and share knowledge between FM Team.
• Remote support to In-house with S1 Users and L2 Support to D&B and Serco call center.
• Creating SOE, SOP & Knowledge Database, Make Vendor Escalation Matrix and L2, L3 Level Escalation Matrix.
• Make proactive suggestions for improvements in service delivery based on reports.
• To find root cause of problem and provide resolution in faster manner.
• Update asset records, Execute Hardware refresh and disposal processes; identify hardware to be disposed or upgrade. Formatting of Laptop & Desktop and Troubleshoot on basic hardware problems and raised complaint in vendor (Dell, HP and Lenovo).
• Maintain weekly asset report.
• Understand hardware life cycle and be able to map its stages to relevant asset management processes in company.
• Send Daily checklist to Management (Client) Checklist, Printer checklist with cartridge capacity, projector condition and VC Connectivity.
• Handled number of projects(Sametime Audio/Video,Implementation of new firewall(FortiGate ssl vpn),Citrix Xenapp,Mass360 for Mobile, DLP installation for audit purpose, RSA Token for Work from Home, Symantec PGP for Data Encryptions, SSO Application for Single Sign On with help of Vendor.
• Installed Citrix, XenApp and configured VDI with basic troubleshooting.
• Users add in VDI as a department wise & published the application & Printer from server as per user's requirements.
• Handling RSA Token in vdi for Mobile device.
• Installing & Configuration of Local & Network Printer.
• Handled AD on Server 2008R2 as Creating new users, new groups with OU, Reset and unlock domain id password, provide the internet access through the active directory, deploy the patches through Kaseya Patch management, Installation & Configuration of IIS with SMTP.
• Handle the firewall (Fortinet Client) related problems (downloading, uploading, MIME Type, text and java plug-in, Cryptography services) & certificates with third party certificates authorities.
• Creation of lotus id, Renovation of lotus id, Replication, scheduling of archive on Enterprise vault, Recertification of lotus id & applying policy in Lotus Notes.
• Handling company Applications Like as Navision, CRM, Instavat, and VB utilities, Oracle 11i, My SQL Workbench, SQL Developer, Mini Tab and MIS Tool, Query Reporter, Tdspac.
• Taking day to day, weekly backup of Mail server, File server, Application server & Cluster server through the Symantec data backup application.
• Handling VPN, WI-FI & Internet with proxy Issues.
• Configuration of iPad, BlackBerry & Lotus Traveler.
• Handling and Managing of Audio Conference & Video Conference (Connecting of projector and Dialing of (ISDN) IP Address).
• Installing and maintaining Symantec antivirus and updating antivirus definition.
• Installed and configured Symantec PGP Desktop application for data encryption.
• Installed DLP Application, system is monitor and tracking through DLP Application on console.
• Installed and handled IRAJE Application for taking remote console of servers and systems on single sign on (SSO).

• Same Roles and responsibilities followed in previous organization on same site ( Credit Information Bureau India Limited). (Nariman Point).

• Handling Lotus Notes, Files, FTP, Printer Server.
• Reset and unlock domain id password, provide internet access through active directory.
• Raised Call in Codesk portal and resolved problem within limited SLA.
• Creation of lotus id, Renovation lotus id, Replication, scheduling of archive, applying policy in Lotus Notes.
• Handling Company Applications like as SAPGUI client, Tarantula, VAT-etds.
• Installing, Configuring and managing Lotus notes client 8.5.2 & Outlook Express 2007, 2010.
• Handling Cisco VPN, WI-FI & Internet Issue.
• Formatting of Laptop & Desktop.
• Configuration of BlackBerry enterprise & lotus traveler on phone.
• Installing & Configuration of Local & Network Printer.
• Handling and Managing of Audio Conference& Video Conference (Connecting of projector and Dialing of (ISDN) IP Address).
• Taking data backup & restored, file server & FTP through the NT Backup activity.

Handling Bosch software for managing access of Entrance door, server access,

• Handling Lotus notes (Primary, Cluster), Files, FTP, Printer Server.
• Reset and unlock domain id password, provide internet access through active Directory, Deploy patches through wsus.
• Creation, Renovation of lotus id, Replication, Applying policy in Lotus notes.
• Raised call in LANDesk portal and resolved problem within limited SLA.
• Handling company Applications Like as Ipower, VAT Laws, Instavat, Prowess and Capital line.
• Handling VPN, WI-FI & Internet Issue.
• Formatting of Laptop & Desktop.
• Configuration of Blackberry Handheld.
• Installing & Configuration of printer.
• Handling and Managing of Audio Conference & Video Conference (Connecting of projector and Dialing of IP Address).
• .Provide network drive access to customer Department wise.
• Taking data backup of file server & FTP through the NT Backup activity.
• Installation of McAfee antivirus server and updating antivirus definition.
• Maintaining Asset Inventory.
• Document Handling-Asset movement form, Acknowledgement Letters.

• Working FMS Engineer for Reliance Infocom DAKC.
• Installation, Configuration and Maintenance of IBM desktop.
• Provide Level 1 support to Call center application like Clarify, CMS supervisor and Nice Admin SAW.
• Installation and Configuration of SAPGui client software.
• Installation & Configuring modem, trouble-shooting and upgradation of pc.
• Configuration of Local and Network Printer.
• Cloning application like Symantec Ghost Server 8.0
• Raised the call in RCRM Portal & resolved the problem within limited SLA.
• Installing, Configuring and Troubleshooting in Lotus Notes Client 6.5 & 7.5.
• Closure of Bad Feedback calls after getting confirmation from user
• Vendor Management (Preparation of call report, Faulty part replacement from vendor.