Milind Gawai

Dynamic Assistant Manager at LoveLocal Pvt Ltd with a proven track record in team leadership and operations management. Skilled in strategic planning and performance management, I excel in driving team success and enhancing client satisfaction. Committed to staff development and effective communication, I consistently achieve goals and optimize workflows.

• Proficient in MS Excel, MS Word, and MS PowerPoint.
• Strong foundation in basic computer operations and applications.
• Certified in MSCIT (Maharashtra State Certificate in Information Technology).
• Typing speed: 40 words per minute with accuracy.

• +917498306728
• +917449835190

• English
• Hindi
• Marathi

• Nominated as SR Metric SPOC for the process of Videocon D2H., Service request tagging percentage should not go beyond 2%, i.e., SR accuracy should be above 98%. Identifying areas of improvement on the Metric for TL's & their team members and accordingly arranging for sessions.
• Handling Escalation desk for the process of Videocon D2H., Responsible for maintaining the AHT, SL & AL above 92% on a day-to-day basis for the desk along with proper resolution to the customer.
• Nominated Spoc for Bottom Quartile Associates to improve Process Quality scores., Conducting BQ refresher training to the Bottom Quartile associates of the process.
• Achieved Best Team Leader Nomination for the month of December 2011 (Videocon D2H)., Performance for the month of December was good in terms of Attrition & shrinkage which was 0% & 8% respectively.
• Achieved Best Team Leader Nomination for the month of February 2014 (Reliance)., Performance for the month of February was good in terms of Attrition & shrinkage which was 0% & 2% respectively.

• Hobbies: Playing football, Listening to good music, Watching movies
• Date of Birth: 07/21/84