Milind Gawai
Mumbai
Summary
Sales and Account Management professional with 12 years of experience across e-commerce, digital platform sales, and learning services operations. Proven success in driving revenue growth and managing high-value accounts. Skilled in consultative selling, cross-functional collaboration, reporting, and client relationship management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Executive – Client Support Services (Learning and Development Operations)
Silver Brook
Mumbai
2024.02 - Current
- Coordinated end-to-end workshop logistics and client alignment.
- Increased learner engagement by 25% through targeted communication campaigns.
- Managed documentation and billing with 100% accuracy.
- Developed presentations for large-scale deliveries.
- Guided new team members to enhance efficiency.
Key Account Manager – Sales
Shop101
Mumbai
2018.09 - 2021.11
- Managed and expanded key accounts, boosting retention and revenue.
- Improved seller conversion by 20% through catalog and performance strategy.
- Collaborated cross-functionally to deliver impactful campaigns.
- Trained new sellers on platform usage and sales optimization.
Contact Center Executive
Reliance Industries
Mumbai
2017.12 - 2018.09
- Resolved customer queries with 95% accuracy.
- Resolved Internal Escalations
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Upselling and cross-selling with Jio network users
Senior Sales Executive – Web Chat (United Kingdom Market)
Firstsource Solutions
2012.03 - 2016.10
- Met sales targets consistently through consultative engagement.
- Maintained a 95% customer satisfaction rating.
Senior Customer Executive
Spice BPO Limited
2011.04 - 2012.02
- Delivered customer support and issue resolution.
- Cold called perspective customers to determine product or service needs.
- Negotiated prices, terms of sales and service agreements.
- Achieved and exceeded company-defined sales quotas.
Intern – Brand Management and Hospital Administration
DY Patil Healthcare
- Supported brand initiatives and administrative functions.
Education
Bachelor of Commerce - Commerce
Mumbai University
01.2017
Higher Secondary Certificate -
Maharashtra Board
01.2008
Skills
- Sales and Key Account Management
- Consultative Selling
- Business Development
- Client Relationship Management
- Digital Advertising Support
- Program Coordination
- Post-Training Analytics
- Microsoft Excel and PowerPoint
- Customer Relationship Management (CRM) Tools
Websites
Certification
• Fundamentals of Digital Marketing (Google)
• Negotiations Mastery
• Global Business
• Basic Hardware and Networking
• Negotiations Mastery
• Global Business
• Basic Hardware and Networking
Timeline
Executive – Client Support Services (Learning and Development Operations)
Silver Brook
2024.02 - Current
Key Account Manager – Sales
Shop101
2018.09 - 2021.11
Contact Center Executive
Reliance Industries
2017.12 - 2018.09
Senior Sales Executive – Web Chat (United Kingdom Market)
Firstsource Solutions
2012.03 - 2016.10
Senior Customer Executive
Spice BPO Limited
2011.04 - 2012.02
Intern – Brand Management and Hospital Administration
DY Patil Healthcare
Bachelor of Commerce - Commerce
Mumbai University
Higher Secondary Certificate -
Maharashtra Board