Milind Juvatkar
Mumbai Suburban
Summary
With a commerce background and over 13 years of expertise in sales program management analysis and procurement analysis, I bring a deep understanding of market dynamics and a proven proficiency in strategic procurement processes. My strengths lie in data analysis, program optimization, and driving sales expansion, all of which have been cultivated through dedicated work. I am highly skilled at identifying cost-saving opportunities and implementing strategies to meet organizational objectives. Seeking an opportunity to apply skills within a dynamic team dedicated to achieving sales goals and optimizing procurement processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Procurement Analyst
Accenture
06.2018 - Current
- Collaborated with Google engagement managers to create and execute PSO cloud Statement of Work (SOW), ISA contracts, and Purchase Orders (POs) for partners.
- Initiated and executed contract renewal, Amendment, change order, Novation agreement as per supplier requirement.
- Fostered advantageous relationships with suppliers and adeptly managed disputes, ensuring smooth procurement operations.
- Aligned with internal departments to ensure timely and effective procurement, meeting organizational needs.
- Finalized purchase details, approved purchase requests and purchase orders, ensuring adherence to budgetary constraints and quality standards.
- Analysed procurement data, conducted spend analysis, and prepared comprehensive reports to identify cost-saving opportunities.
- Acted as the Subject Matter Expert and Point of Contact (POC) for the APAC region, providing valuable insights and support.
- Managed the Partner Differentiation Program and Social Media Specialization Project, driving strategic initiatives to enhance partner capabilities and social media engagement.
- Collaborated with Sales rep and Sales Manager of Google Cloud project at Google, providing program management support for top enterprise and corporate European accounts.
- Assisted sales by offering expertise in pricing, product configuration, and business terms, contributing to successful deal closures.
- Served as the escalation point for business partners, ensuring smooth Order-to-cash operations and adherence to sales and business approval policies.
- Liaised with cross-functional business partners involved in the order process to facilitate deal closure.
- Developed productive relationships and feedback loops with Legal, Finance, Sales, and Product teams, driving operational and process efficiencies.
- Interpreted contractual language and managed approvals for all nonstandard contractual language, ensuring compliance and efficiency.
- Generated and delivered sales quotes by configuring quotes and submitting internal service requests through internal systems.
- Prioritized and expedited all research requests, maintaining a proactive and responsive approach.
- Hands on experience in updated software's (tools) such as SFDC (Salesforce), SAP Ariba, SUMO, Vector, MOCA+, Pivt, SUMO, DocuSign, Buganizer and Simba for preparation of contracts and POs.
Sales Support Coordinator
Tata Communications
06.2016 - 06.2018
- Prepared COF (Customer Order Form) as per sales team requests through Salesforce Application, ensuring accuracy and completeness
- Documented and validated sales team-provided documents, and processed orders to meet monthly sales targets
- Coordinated with cross-functional teams including Project Manager, Billing Team, Legal Team, and Service Delivery Team to streamline order processing and enhance customer experience
- Managed sales for prominent enterprise accounts such as Barclays, Accenture, DHFL, Indian Hotel, VFS Global, Essar group, and Sharekhan Ltd
- Contributed to achieving monthly targets by generating business from existing accounts and providing support to the sales team
- Handled short-term projects like Docusign, MSA regularization, and Demo link regularization, ensuring timely completion and customer satisfaction
- Ensured timely order processing and delivery by diligently tracking all orders and monitoring deadlines
- Adapted to and effectively utilized new updated software such as SFDC, Outlook, and BM for efficient order preparation
Sr. Business Associate
Vertex Customer Management India Pvt. Ltd.
09.2014 - 06.2016
- Validated documents related to Reliance World sim and processed the orders accordingly
- Coordinated with the Circle team and Circle Head, ensuring timely follow-ups with various other teams
- Closed all the cases on a daily basis with proper resolution by the end of the day
- Conducted follow-ups with Field engineers and executives
- Monitored and tracked the expiry of Visas and Passports to process Reliance World sim through online channels
- Provided information about new plans and offers to existing customers via email
- Escalated issues to the circle team and diligently followed up on them
- Handled documentation and publication of DOT report, inventory report, sales report, and activation report for the Business team
- Verified online payments made by customers
- Addressed emails of NRI customers, providing resolutions and information regarding their issues and queries
- Authorized to handle revenue-related waivers and refunds for NRI customers
- Analyzed and handled customer issues related to refunds, waivers, compensation, and termination
- Prepared and updated various MIS reports for analysis, accounts, and revenue reconciliations
Customer Associate and Responsible Executive
Reliance Communications Infrastructure Ltd
11.2010 - 08.2014
- Activation and de-activation of Reliance Broadband services
- Documentation and publishing Daily Activation Report, Inventory Report
- Uploading Customer CAF into systems
- Checking & Verifying Online payment made by Customer
- Solving customers Queries & Complaints through mail
- Giving information about New Plans and Offers to customer through e-mail
- Resolving case within SLAs
- Escalating issues to circle team and keeping follow up on them
- Maintain the various data as per sales team, legal team and billing team.
Education
B.Com - Commerce
Mumbai University
03.2007
Skills
- Ability to rapidly build relationship and set up trust
- Procurement Management
- Analytical Skills
- Subject Matter Expertise
- Process Automation
- Hands on experience on Salesforce CRM
- Hands on experience on SAP Ariba
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Projects
Google Cloud - IT Services and consulting, Google Cloud services - GCP, Gsuite, PSO, Anthos
Tata Communications - Broadband Services
Reliance - Telecom Services
Certification
Emerging Leadership Program (ELP) certified from Accenture Internal Training Program.
Procurement Management online Course from Great Learning
Timeline
Procurement Analyst
Accenture
06.2018 - Current
Sales Support Coordinator
Tata Communications
06.2016 - 06.2018
Sr. Business Associate
Vertex Customer Management India Pvt. Ltd.
09.2014 - 06.2016
Customer Associate and Responsible Executive
Reliance Communications Infrastructure Ltd
11.2010 - 08.2014
B.Com - Commerce
Mumbai University
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