Milind Madhukar Kadam
Pune
Summary
Team Management: Leading multiple processes with around 67 team member size. Collaborate with stakeholders to manage process effectively. Project management: Led numerous projects and ensuring delivery of projects to achieve cost effective, quality output within agreed timelines. Testing of global applications from Business side. Business Improvement Analyst/ Global Import Manifest Coordinator. During my tenure, I have acquired rich experience in Liner documentation, Vessel reconciliation, Customs manifest, Process Management, Migration/Transitions, Stakeholder Management, Client Relationship Management, Resource Optimization. Acquired in depth product knowledge in various shipping processes, functions including Sales, Booking, Export/Import Documentation and Customs filing.
Overview
24
24
years of professional experience
Work History
Process Manager
Maersk Global Service Centre
Airoli, Navi Mumbai
01.2007 - Current
- Handling multiple processes within post contracting vertical (like: Quotes, rate-sheet, contract management, contract correction, FMC filing, BAF and VIP)
- Collaborate with stakeholders to manage processes effectively.
- Drive and implement simplification ideas through agile way of working.
- Responsible for team of 67 with three team managers
- Conduct project meetings and cross-functional workshops to bring simplification ideas to table and implement those smoothly.
- Track project progress and update project manager on a periodic basis
- Excellent communication, Stakeholder management, leadership, Interpersonal and Presentation skills, time management, Creative
- Excellent analytical skills & problem-solving abilities.
- Teamwork, Responsibility and Ownership, Decision making, result oriented, Initiative, customer oriented.
- Functional Responsibilities
Business Process Owner
Maersk Global Service Centre
Pune
01.2013 - 01.2019
- Working in Agile model as Product Owner for GMS Application.
- Responsible for prioritizing items in Jira. Aligning with MLIT on Sprint Scope.
- Responsible for overall delivery into production and need to ensure that maximum business value is delivered in a Sprint.
- Responsible for the Business Process related to Customs.
- Working closely with execution teams to understand issues and take them up with MLIT.
- Review the process to identify any process gaps and work on fixing them.
- Liaising with the MLIT teams for any new requirements to be implemented in GMS system.
- Creating user stories for all these new requirements.
- Signing off the requirements in focal point after it has been discussed with MLIT and all the queries are resolved.
- Working closely with production teams to understand their concerns and raising it with MLIT and support teams accordingly.
- Working in co-ordination with support team to ensure that production working is not impacted and following up on critical issues until resolution.
- Working closely with UAT testing team during the UAT of any GMS release.
- Providing a brief to UAT team on the new requirements which must be tested as a part of any release.
- Providing the UAT team brief about all the defects which are being fixed in a release and what is expected from the team to test it.
- Reviewing each test case created by UAT team in focal point, providing any additional scenarios from business side.
- Signing off the UAT test cases.
- Responsible for any defects raised by UAT team and for discussing them in HOAT calls during the testing.
- During testing, responsible for providing my inputs on criticality of any defect and also approval in case if defect can be rejected from business side.
- Responsible for providing a sign off from business side basis to the UAT test results.
- Responsible for discussing and following up of any defects which are logged during the Hypercare period after every release.
- Liaising with Country focal for any issues related to customs which impacts GMS and getting information from country focal and providing to MLIT/support teams accordingly.
- Raising new requirements on the EDI side for Advance Manifest countries in GMS.
- Co-ordinating with colleagues from various departments in case of any issues related to GMS production.
- Ensure completion and migration of all customs process within planned timeline, ensure trainings across all 5 GSC’s, system and process troubleshooting. Ensure all processes are capable, standardized and cost efficient.
- Prepare communications and make presentations on system enhancements and/or alternatives.
- Maintain customer engagement. Engagement with all stakeholders in GSC’s including Europe country focal.
- Team goal is to ensure customs process migrations are properly planned and communicated to all 5 GSC sites.
- Functional Responsibilities
Business Process Improvement Specialist
Maersk Global Service Centre
Pune
01.2007 - 01.2013
- Identify simplification opportunity and implement it to achieve simplified and efficient process.
- Submission of vessel manifest to US and Canada Customs ensuring the Customs-Trade Partnership Against Terrorism (C-TPAT) guidelines are met thereby minimizing rejections by Custom Authorities and thereby avoiding short shipments.
- Coordinate with the import desks and Origin to resolve any issues regarding AMS/ACI manifest submissions.
- Functional Responsibilities
Senior Executive
Hapag Lloyd
Kalina, Mumbai
01.2004 - 01.2007
- Preparing of bill of lading.
- Creating of new customer codes
- Co-ordinate with the Service Units for the missing Shipping Instructions and to meet the TAT's.
- Maintain Vessel Schedules & to distribute it to the team
- Maintain daily /weekly basis report for team and to coordinate with manager.
- Mentoring new employees in industry for Customer Service Requirements.
- Releasing B/L’s to customers.
- Functional Responsibilities
Team leader
Suma Soft
Pune
10.2002 - 02.2004
- Handling a team of 12 team members.
- Shift planning, Leave planning, succession planning of the team.
- Conducted appraisals and designed PDPs for sub-ordinates.
- Maintain and Develop quality assurance protocols.
- Coordinate with team members to manage and achieve TAT’s.
- Training employees of the department on various process.
- Functional Responsibilities
Education
Bachelor of Science -
Modern College
Pune05-2000
H.S.C - science
Swami Vivekanand College
Dapodi05-1995
S.S.C - undefined
Saraswati Vidyalaya Union (English) High School
Pune06-1993
Skills
- Excellent communication, Stakeholder management, leadership, Interpersonal and Presentation skills, time management, Creative
- Excellent analytical skills & problem-solving abilities
- Teamwork, Responsibility and Ownership, Decision making, result oriented, Initiative, customer oriented
- Operational excellence
- System configuration
- Quality service
- Workflow Analysis
- Project requirements
Languages
English
Hindi
Marathi
Classification
Confidential
Timeline
Business Process Owner
Maersk Global Service Centre
01.2013 - 01.2019
Process Manager
Maersk Global Service Centre
01.2007 - Current
Business Process Improvement Specialist
Maersk Global Service Centre
01.2007 - 01.2013
Senior Executive
Hapag Lloyd
01.2004 - 01.2007
Team leader
Suma Soft
10.2002 - 02.2004
S.S.C - undefined
Saraswati Vidyalaya Union (English) High School
H.S.C - science
Swami Vivekanand College
Bachelor of Science -
Modern College