Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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MILIND NAIR

MILIND NAIR

Vancouver,CA

Summary

Tenured administrative professional with over 6 years of experience in various industries including IT, retail business, finance, and customer service industry. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

7
7
years of professional experience

Work History

Executive Assistant to the Chairman and CEO

Infomatic Solutions
08.2022 - 08.2023
  • Completed a broad variety of administrative tasks for the CEO including: managing an active calendar of appointments; completing project reports; composing and preparing important correspondence, and answering calls of clients & customers regarding any complaint or queries.
  • Coordinating and preparing for meetings, conferences, workshops and training as planned and listening carefully to ongoing conversations in meetings, taking down notes and preparing meeting minutes.

Senior Client Care Representative /Administrator Assistant

APT Business Services
02.2021 - 04.2022
  • Attend calls from client and customers regarding Strata issues, and solved them on timely manner.
  • Compose, type, and distribute meeting notes, bulk emails, routine correspondence, and reports, such as presentations, statistical, & monthly reports.

Tax Analyst

Ernst & Young
01.2016 - 06.2018
  • Prepared all federal and state income tax paperwork for extensions and tax returns.
  • Responded to taxpayer questions in timely manner and helped individuals complete and file tax documentation. Kept case data and contact information up to date to expedite proceedings.

Customer Care Representative

Motif Pvt Ltd
08.2014 - 08.2015
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Solved member's queries through Online Chat process as well as through Email for eBay UK campaign. Handled 2 chats at time, and gave importance to both members' query equally.

Store Associate

Brand Factory
04.2013 - 06.2014
  • Started career as a Store Associate after graduating from college, and helped customers locate products like clothing, cosmetics, shoes & accessories and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided exceptional services and pleasant shopping experiences to more than 100 retail customers per day.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

MBA - Project Management

University Canada West
Vancouver, CA
04.2025

Bachelor of Commerce - Advanced Accounting & Auditing

JG College of Commerce
Ahmedabad
01.2014

Skills

  • Customer Assistance
  • Team Leadership & Team Management
  • Problem Solving
  • Email Management
  • Communication
  • Multitasking
  • Critical Thinking
  • Office Administration
  • Project Management
  • Microsoft Office

Accomplishments

  • Awarded with the certificate of "Excellent Client Service" in EY & a cash prize of Rs. 10,000 for providing dedicated professional service during the peak months of Financial Year closing.
  • Handled high volume sales in Brand Factory with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Executive Assistant to the Chairman and CEO

Infomatic Solutions
08.2022 - 08.2023

Senior Client Care Representative /Administrator Assistant

APT Business Services
02.2021 - 04.2022

Tax Analyst

Ernst & Young
01.2016 - 06.2018

Customer Care Representative

Motif Pvt Ltd
08.2014 - 08.2015

Store Associate

Brand Factory
04.2013 - 06.2014

MBA - Project Management

University Canada West

Bachelor of Commerce - Advanced Accounting & Auditing

JG College of Commerce

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MILIND NAIR