Summary
Overview
Work History
Education
Skills
Websites
Certification
Position of Responsibility
Accomplishments
Projects
Declaration
Languages
Timeline
Generic

Milind Sharma

Pune

Summary

Governance, Risk, and Compliance (GRC) Specialist with over 5 years of experience in risk management and regulatory compliance. Expertise in designing compliance frameworks, conducting risk assessments, and leading security audits. Proven ability to enhance organizational security and ensure regulatory adherence through effective compliance strategies. Strong foundation in machine learning and data evaluation facilitates bridging governance strategy with technical implementation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

GRC Investigation Specialist

Amazon
Hyderabad
01.2024 - Current
  • Identified risks for Amazon in various countries, facilitating smooth product flow across borders.
  • Reported compliance violations by evaluating and recommending corrective procedures.
  • Directed risk assessments and security audits, achieving a 30% reduction in compliance risks.
  • Spearheaded compliance training programs, enhancing employee security awareness by 23%.
  • Led team of eight auditors, maintaining program quality and KPIs at 99.50%.
  • Implemented and streamlined investigation processes, saving approximately 361.11 man-hours annually.
  • Conducted deep-dive analysis on security cases, resulting in a 4% decrease in process abuse.
  • Published program-level flash reports, discussing insights and trends with stakeholders.
  • Provided multiple insights to improve the program's efficiency, such as defect reduction, AHT reduction, decision accuracy, and time to resolution reduction, thus improving the seller experience.

Machine Learning Data Analyst

Amazon, ADS
Hyderabad
01.2020 - 01.2024
  • Work on Large Language Model (LLM) like ChatGPT, evaluating aspects generated by AI model are factually accurate or not.
  • Work with text, speech and other types of data and tagging data as per customer’s needs (NLP, Annotation, GSR, Data Analysis).
  • Deliver high quality labeled data, leveraging guidelines to meet specific KPIs using in-house tools and software.
  • Develop custom reports for the team using MySQL and SQLite.
  • Build Excel and Tableau dashboards to visualize core business KPIs, saving 7 hours per week of manual reporting work.
  • Lead and managed team of 7 in order to improve overall team's quality by 8%.
  • Created knowledge-driven documents to improve the quality of workflow by 6%.
  • Report issues and software with development team when necessary.
  • Acted as SME and monitored quality and productivity of associates and drive them to meet daily and weekly SLA.

Senior Escalation Executive

Flipkart, Teleperformance
Mohali
06.2019 - 09.2019
  • Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 40% of customer satisfaction.
  • Managed over 110 customer calls per day with positive attitude and focus on customer satisfaction.
  • Managed team of 24 customer service associates and set precedent for established customer service policy.
  • Maintained track of all resource requests by preparing different reports for the team.
  • Conducting training and feedback sessions for better understanding of the process.

Head IOT Intern

Zapbuild Technologies Pvt. Ltd
Mohali
01.2019 - 06.2019
  • Worked on IOT project named Automated Environment Model using Arduino Uno, Raspberry Pi, and Python.
  • Developed an interactive IOT website using Django Framework, HTML5, CSS, JS, and Bootstrap.
  • Developed data warehouse for the website using MySQL and SQLite.
  • Linked website with Ubidots to scale IoT project to production.

Education

B.Tech - ECE

Beant College of Engineering And Technology
Gurdaspur, Punjab
01-2019

Skills

  • Risk management and compliance
  • Governance and policy development
  • Security audits and incident response
  • Data privacy and regulatory compliance
  • Project management and stakeholder engagement
  • MySQL database management
  • GDPR compliance
  • DPDP regulations
  • Training and development
  • Team collaboration

Certification

  • Pursuing ISO 27001 certification
  • SQL essential training
  • Excel essential training
  • Google Data Analytics Professional Certificate

Position of Responsibility

  • Vice-President: Electronics Society for Technical Research Collegiate Club (2017 - 2019)
  • Executive Head of the Education Department for ESTER Society (2016 - 2018)
  • Member of the Core Placement Committee of College (2016 - 2018)
  • Executive Member of various societies of College (2015 - 2019)
  • NSS Member
  • Volunteer: Beti Bachao Beti Padhao Campaign and Save the Children.

Accomplishments

  • Elite Performance Award (Q2 2024)
  • Insights Advocate Award (Q3, Q4 2024)
  • Extra Miler Award (Q3 2023)
  • Quality Champ Award (Q3, Q4 2022)

Projects

CANSAT (Can-Sized Satellite) (ranked 16th globally)

  • An international competition held by the American Astronautical Society (AAS) every year for student design, build, and launch of satellites for space-related topics
  • Co-leader of the team Technocrats and head of the ECE department, team of 10 co-engineers for the design and fabrication of the miniature-sized satellite

Home automation and security system

  • A simple, basic, yet highly efficient IoT project for home automation and security systems using Arduino Uno, where you can control all the smart things just by the touch of your finger on the smartphone
  • Also, I created a website and linked it with an IoT platform named Ubidots to display the smart devices' data

RFID systems

  • Security systems are replacing keys and locks with old conventions by using RFID cards and tags that contain unique identification alphanumerics

Automated line-following robot car

  • Arduino project on a car that follows a predefined path drawn on the surface, adjusts itself accordingly, and moves forward by the signal received from the IR sensors, and it stops automatically when no signal is received

Declaration

 I hereby declare that all the details furnished above are true and to the best of my knowledge. 

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

GRC Investigation Specialist

Amazon
01.2024 - Current

Machine Learning Data Analyst

Amazon, ADS
01.2020 - 01.2024

Senior Escalation Executive

Flipkart, Teleperformance
06.2019 - 09.2019

Head IOT Intern

Zapbuild Technologies Pvt. Ltd
01.2019 - 06.2019

B.Tech - ECE

Beant College of Engineering And Technology

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Milind Sharma