Milind Shinde
Restaurant Manager
kalyan
Summary
Dynamic Assistant Manager with a proven track record at The Irish Pub, enhancing operational efficiency and fostering collaborative team management. Skilled in implementing performance assessment strategies, I improved customer satisfaction through proactive complaint resolution and developed strong staff relationships, driving repeat business and optimizing inventory management.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
The Irish Pub
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in budget preparation, ensuring alignment with financial goals.
Assistant Manager
Agent Jack's Bar
03.2020 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Lavender Bough Hotel
10.2019 - 02.2020
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
VITS Sharanam Hotel, Thane
07.2018 - 08.2019
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Sevens Seven
10.2016 - 04.2018
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
Senior Captain
Lavender Bough Hotel
07.2012 - 11.2015
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedur.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Enhanced overall performance by fostering a proactive culture focused on continuous learning and professional development among the crew.
- Kept guest areas clean, removing trash and dirty dishes.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
Restaurant Waiter
Tunga Hotel
11.2011 - 06.2012
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Restaurant Waiter
United 21
10.2010 - 04.2011
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Restaurant Waiter
The Emerald Acres House
01.2009 - 09.2010
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Hotel Management - All Department
Saraswati Institute of Hotel Managent.
Chembur, India 04.2001 -
Mscit -
Data Pro
Kalyan, India 04.2001 -
Skills
Operational efficiency oversight
Collaborative team management
Implementing performance assessment strategies
Cost efficiency strategies
playing cricket, Reading books
I love to play cricket when my off day. and also love to watch television and spend time with family.
Timeline
Assistant Manager
The Irish Pub
07.2024 - Current
Assistant Manager
Agent Jack's Bar
03.2020 - 06.2024
Assistant Manager
Lavender Bough Hotel
10.2019 - 02.2020
Assistant Manager
VITS Sharanam Hotel, Thane
07.2018 - 08.2019
Assistant Manager
Sevens Seven
10.2016 - 04.2018
Senior Captain
Lavender Bough Hotel
07.2012 - 11.2015
Restaurant Waiter
Tunga Hotel
11.2011 - 06.2012
Restaurant Waiter
United 21
10.2010 - 04.2011
Restaurant Waiter
The Emerald Acres House
01.2009 - 09.2010
Hotel Management - All Department
Saraswati Institute of Hotel Managent.
04.2001 -
Mscit -
Data Pro
04.2001 -
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