MILIND S TAPSI
Mumbai,MH
Summary
Dynamic Front Desk Executive with a proven track record at MAJESTIC COURT SAROVAR PORTICO, enhancing operational efficiency and guest satisfaction. Excelled in problem-solving and hospitality services, significantly improving guest retention. Skilled in hotel reservation systems and adept at training staff, consistently meeting performance goals.
Skilled, hospitality management graduate with over 7+ years of practical experience in hotel operations. Highly effective in greeting guests and finding resolutions to issues. Consistently exceeds corporate goals for guest satisfaction and occupancy rates.
Overview
9
9
years of professional experience
Work History
Front Desk Executive
MAJESTIC COURT SAROVAR PORTICO
01.2020 - Current
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Desk Manager
RAJMAHAL PALACE RAAS
12.2015 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Desk Agent
FORT RAJWADA
12.2012 - 03.2015
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
SEEDING GROUP OF INSTITUTIONS
Jaipur, India07-2012
No Degree - 12TH STANDARD
ADARASH COLLEGE OF SCIENCE & COMMERCE
VASAI,MUMBAI06-2006
No Degree - 10TH STANDARD
ST ALOYSIUS HIGH SCHOOL
Vasai, India06-2004
Skills
- Training and mentoring
- Problem-solving skills
- Automated telephone systems
- Registration processing
- Hotel reservation systems
- Hospitality services
FOOTBALL ,MUSIC
It is a game that requires a high level of skill, teamwork, and strategy, making it both challenging and rewarding. My passion for football began at a young age, and it has become not only a hobby but also a significant part of my life.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Front Desk Executive
MAJESTIC COURT SAROVAR PORTICO
01.2020 - Current
Front Desk Manager
RAJMAHAL PALACE RAAS
12.2015 - 08.2019
Front Desk Agent
FORT RAJWADA
12.2012 - 03.2015
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
SEEDING GROUP OF INSTITUTIONS
No Degree - 12TH STANDARD
ADARASH COLLEGE OF SCIENCE & COMMERCE
No Degree - 10TH STANDARD
ST ALOYSIUS HIGH SCHOOL
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