MILLER SOHLANG
RELATIONSHIP MANAGER
Shillong,ML
Summary
Dynamic Relationship Manager with a proven track record at Maruti Suzuki Banalari World Cars, excelling in client relationship building and financial advising. Leveraged excellent communication skills to exceed sales goals and enhance customer satisfaction. Adept at utilizing CRM systems to optimize client interactions and drive performance improvements.
Overview
2
2
Languages
2
2
Certifications
13
13
years of professional experience
Work History
Relationship Manager
MARUTI SUZUKI BANALARI WORLD CARS
04.2013 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Utilized CRM systems to track customer interactions and optimize follow-up strategies effectively.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Provided solutions to any complaints resorting by the customers.
Education
High School Diploma -
SHILLONG COLLEGE
ShillongSkills
Relationship building
Client relationships
Excellent communication
Time management
Product recommendations
Financial advising
Teamwork
Multitasking
Team collaboration
Active listening
Microsoft office
Certification
Microsoft Office
Timeline
Relationship Manager
MARUTI SUZUKI BANALARI WORLD CARS
04.2013 - Current
BPO Industry Skill Enhancement
01-2013
Microsoft Office
10-2011
High School Diploma -
SHILLONG COLLEGE
Swimming, Jogging, and Cooking
> Swimming is one of the therapy that I am very much into, for the fact that I got to exercise and relax
> Jogging in the morning or before swimming also helps me relax and feel at ease.
>Cooking is life, I love to try different types of dishes and yes not to forget the local and indigenous dishes.