Millesh M
Bangalore
Overview
10
10
years of professional experience
Work History
Associate Operations Manager
WeDoGood
11.2024 - Current
- Led operations for impact-driven projects involving NGOs, volunteers, and corporate partners; ensured seamless coordination and timely execution across cities.
- Co-designed a social impact project in collaboration with Microsoft; conducted scoping calls and coordinated with 50+ non-profits for structured program delivery, and stakeholder alignment.
- Revamped volunteer recruitment and onboarding systems, improving engagement quality and readiness for project impact.
- Mentored two team members in people management and facilitation, resulting in stronger leadership and internal process ownership.
- Introduced OKR-aligned weekly progress tracking framework that helped align team outcomes with quarterly goals.
- Represented WDG in stakeholder discussions with corporate partners; ensured reporting, updates, and relationship maintenance.
Retail Expansions Manager
White Gold Bullion Pvt Ltd
04.2024 - 08.2024
- Successfully managed the expansion of the retail network by opening 10 new branches within a 3-month period, exceeding company targets by 40%
- Identified and implemented cost-saving measures throughout the expansion process, resulting in overall project cost reductions of 5%
- Negotiated and successfully implemented a credit line with the existing and new vendors for payment terms, resulting in increased cash flow by 15%
- Developed and implemented standardized procedures for branch expansions and renovations, through the use of project management system and achieved a 15% reduction in average project completion time
- Led a team of 4 professionals to execute multiple branch expansions successfully.
Senior Associate - Fellowship Operations
Make A Difference
10.2022 - 04.2024
- Strategically planned and efficiently managed the Aftercare operations through mobilizing and managing 500 volunteers which directly improved the outcomes of over 1000 youth beneficiaries through targeted interventions in 16 cities
- Collaborated with cross-functional teams to launch programs that resulted in a 35% decrease in dropout rates among underprivileged youth
- Designed and facilitated various training workshops with a user-centric approach for volunteer leaders with participants consistently feeling more confident and contributing to enhanced program outcomes and a 40% improvement in program effectiveness
- Handled crisis response interventions with a 90%+ success rate in de-escalating and supporting at-risk youth.
- Managed and mentored multiple teams of volunteer leaders, providing guidance and support to ensure effective community outreach and program delivery, resulting in a positive impact on the lives of more than 250 child and youth beneficiaries.
Program Associate - Aftercare
Make A Difference
06.2020 - 09.2022
- Collaborated with cross-functional teams to develop and execute program strategies, ensuring alignment with organizational goals
- Assisted in budgeting and financial management, ensuring efficient utilization of resources and adherence to funding requirements
- Effectively spearheaded the digitalization of shelter homes amidst the challenges of the COVID-19 pandemic, ensuring uninterrupted access to educational support for over 1200 children in need.
Business Associate
Ford Credit Motor Company
07.2015 - 05.2020
- Consistently met the daily, monthly, and quarterly SLAs with minimal error rates in credit processing, setting high personal and team productivity standards
- Trained and developed onboarding plan for new Originations and Collections Team employees
- Spearheaded multiple D&I Initiatives through workshops, campaigns, and regular engagements with internal and external stakeholders, creating a more inclusive workspace and positive shift in work culture
- A core pillar of the cultural transformation committee within the company.
Education
Bachelor of Commerce - E-Commerce
PSG College of Arts And Science
Coimbatore05.2015
Skills
- Strategic Planning & Execution
- Stakeholder Management
- Project and Program Management
- Coaching and Mentoring
- Performance Tracking and Evaluation
- Training Design and Facilitation
Languages
English
Tamil
Malayalam
Timeline
Associate Operations Manager
WeDoGood
11.2024 - Current
Retail Expansions Manager
White Gold Bullion Pvt Ltd
04.2024 - 08.2024
Senior Associate - Fellowship Operations
Make A Difference
10.2022 - 04.2024
Program Associate - Aftercare
Make A Difference
06.2020 - 09.2022
Business Associate
Ford Credit Motor Company
07.2015 - 05.2020
Bachelor of Commerce - E-Commerce
PSG College of Arts And Science
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